• Led the Community Business Project at the Canadian Society of Disability and Oral Health (CSDH), strategizing for organizational growth and expansion, particularly in enhancing access to dental healthcare for people with disabilities.
• Provided strategic recommendations focusing on value proposition, brand awareness, and member engagement, contributing to a critical phase of growth and expansion for the organization.
• Developed a social media strategy projected to boost engagement by 70-80%, alongside creating a Gantt Chart for effective execution planning.
• Facilitated transparent communication channels, conducted team meetings, and delivered bi-weekly reports to clients using MS Excel, MS Word, and MS PowerPoint.

• Successfully managed 5 major projects and ensured client satisfaction by translating client requirements into achievable feature enhancements and solutions.
• Collaborated with the business andfeature developmentteam to analyze, design and executecomprehensive functional and non-functional test cases and showcase the final feature to the client.
• Created project charter and plan, including a comprehensive timeline, documentation, and budget, resulting inefficient implementation of the business strategy.
• Organized and led different agile ceremonies like daily standups, sprint planning, and sprint retrospective meetings using Trello, MIRO, Slack, Outlook & MS Teams.
• Prepared feature backlog document & created a feature prioritization plan for application deployment platform based on time criticality and level of effort, helping in efficient sprint planning, and achieving 90% success rate for all feature deadlines.

• Managed multiple telecommunication projects for a prominent telecom giant in Australia, overseeing the planning, execution, and monitoring phases to ensure seamless service delivery.
• Utilized various project management tools such as Trello, Miro, and JIRA to coordinate tasks, track progress, and communicate effectively with stakeholders.
• Demonstrated proficiency on CRM, OMS and Invoicing modules. Implemented end-to-end automation procedures to streamline processes, reduce manual efforts, and enhance operational efficiency across the three systems.
• Led cross-functional teams through agile methodologies, conducting daily stand-ups, sprint planning, and retrospectives to foster collaboration, address challenges promptly, and ensure alignment with project objectives and timelines.
• Employed risk management techniques to identify, assess, and mitigate potential project risks, proactively addressing issues to minimize disruptions and maintain project momentum.
• Contributed tot