• Pioneered the development of AI and Digital products and organizational structures, significantly enhancing team performance and accelerating company growth.
• Developed and implemented a comprehensive roadmap for maximizing product profitability & optimizing delivery methods.

• Revolutionized the driver rewards process, achieving a 100% success rate on initial attempts, reducing support inquiries.
• Formulated a driver experience prioritization framework, now a companywide standard, optimizing operational efficiency.
• Engineered a novel driver performance reward system in collaboration with multi-disciplinary teams, enhancing driver engagement and quality of service.

• Managed multiple operational teams (6-9 members each), effectively balancing leadership and strategic execution.
• Implemented streamlined business processes for device management, slashing untraced inventory by 95%
● • Instituted and automated operational KPIs tracking; piloted innovative solutions for company-wide adoption.
• Developed scalable processes across sales, finance, and logistics, underpinning the company's exponential growth.
• Collaborated in executive decision-making for setting performance goals and operational plans, aligning with company goals.

• Devised a data-centric sales strategy & organization for a retail client, reducing customer acquisition costs by 15%
● • Redesigned a multinational's operating model, achieving a 30% international expansion and 5% cost reduction.
• Formulated a long-term growth strategy for a global commodities firm, focusing on organic & inorganic value creation.
• Optimized network infrastructure for a manufacturing client, cutting production times by 7%
● • Created a post-merger operating model for a multinational manufacturer, optimizing organizational efficiency.

Identified leads and converted potential clients into new business; efforts led to the generation of $400K in incremental revenue (approximately 20% of unit’s target)
• Developed a strategic roadmap for business unit by coordinating with senior management, which led to more efficient and profitable teams and higher recovery on projects

Managed teams of 2 – 6 to perform a regulatory audit on a major consumer goods company; presented findings to senior management which led to leaner business processes when implemented
• Designed a data analytic model to reconcile deferred revenue using client’s business rules; discovered revenue leakages worth $45 million
• Mentored 5+ new recruits through the first three years of their career through skills training and guided networking

• Led data analytics team as part of efficiency review for a financial services client; recommended methods to improved operational efficiency, leading to cost savings of 10%
• Initiated an employee recognition program, which resulted in a drastic improvement of the unit's work environment and a that reduction in turnover
• Evaluated operational efficiency of client’s newly implemented banking system; identified potential cost savings and presented findings to the client for implementation