Facilitate Strategic Planning, Leadership
Development, Performance Management, Organizational Change Management (OCM),
Executive Coaching, Project Management.
Founded during the Great Recession, grew from zero to 30+ customers across 20 different industries
•Guide companies through strategic planning, innovation, organizational change, and strategy execution, leadership development, executive coaching, instituting accountability systems, business analysis, market trend analysis.
•Managed P&L, lead generation, client development, and customer relationships.

Led 38 direct and indirect reports across 4 business sites, in hiring, training, employee retention, workforce development, accountability, coaching, corrective actions and production metrics.
•Road Mapped complex work processes across 3 departments, assessing value or lack of value in process steps, and deploying improvement initiatives to eliminate waste and improve customer experience.
•Developed a custom onboarding process which shortened hire-to-productivity by 15% and reduced Q3 new hire job errors by 23%. Identified and led process improvement and development of new market opportunities, developed short- and long-term plans to grow market
•Improved the client-focus of our culture to drive customer retention and loyalty
•Designed and implemented the organization's first performance management system
•Coached all department managers on effective management and leadership capabilities, resulting in increased employee satisfaction and a minimum 5% increase in productivity rates

Led multiple teams of 30+ Engineering domain specialists and managers on customer projects, delivering highly complex, multi-million-dollar, engineered-to-order products. Accountable for RFQ through Delivery implementing PMI-based processes.
•Nationally recognized and awarded by employer for recovering $12MM in YOY in sales by delivering 100% on time a100% quality to a client who abandoned us for decades due to repeated poor quality and delivery Consistently increased per-project gross profit by >15 percentage points. Managed up to 7 simultaneous projects and multiple teams including staff from Legal, Sales, QA/QC, Drafting, Procurement, Engineering, Project Administration, Accounting Manufacturing, and Shipping
•Ensured perfect product quality and delivered 98% on-time-and -budget (17% higher than company average)

Managed 15 employees and numerous internal projects in Customer Service, Training & Development, and Process

•Mapped / redesigned cradle-to-grave, highly complex quote-to-cash processes, significantly increasing efficiency, reducing errors, taming operational costs
•Decreased operational spending by 27% through 7 interdependent transformation projects, impacting RFQ-PO SO progression, Detailing, Requisition, Scheduling, and Manufacturing Operations Customer Support Supervisor, Voice of the Customer Lead, Change Agent 1996 - 2006