- Designated key WalkMe builder for the HR team, building the full WalkMe solutions for: Year-End Evaluations, Compensation Review, Annual Benefit Enrollment, as well as managing all currently completed HR-related solutions.
-Used WalkMe to design and build on-screen support and workflows across HR applications, such as Workday, ServiceNow, and Beeline
-Engagedwith stakeholders to understand pain points, determine solutions, build and test solutions.
-Worked closely with the internal WalkMe COE team (when needed).
-QA'd and UAT tested before major product releases to live environments.
-Assisted in the development and drive of the WalkMe strategy and measurement within HR with the use of WalkMe Insights.

- Developed industry-specific multifaceted solutions for clients and suppliers to work efficiently & effectively in areas like testing services, raw material sourcing, formulation and contract manufacturing.
-Lead departmental and cross-functional projects to develop and improve processes, deliverables, and other materials.
-Worked with internal/external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of the platform.
-Collaborated with clients and suppliers to create platform-related strategies based on their internal needs and goals.

- Spearheaded the digital adoption initiative to ensure that users are able to easily and efficiently navigate through legal and compliance processes.
-Developed the strategy and managed the implementation of the digital adoption platform, WalkMe, to streamline user/customer on-boarding with in product, real time training
-Reduced the amount of training time by 70% and cut support costs by 50%.