Head of Operations; initially hired to build Revenue Operations from the ground up, then expanded to lead all operational functions. Reporting directly to CEO and Co-Founder, collaborating with the executive team and board to align strategy, achieve business goals, and drive company-wide growth initiatives.
Owned sales operations and pipeline management, achieving a 105% improvement in contract utilization and 1.5x pipeline velocity increase; managed strategic partnerships contributing an additional $2.5 million annually
Developed and executed contract structure and pricing strategies from 0-1, resulting in +17% margin improvement and boosting both customer value and revenue growth
Orchestrated GTM strategy and operational alignment for new product launches, enhancing cross-departmental collaboration
Negotiated vendor contracts, achieving $2.8m+ in annual savings, and additional $70k+ in annual savings through streamlined tech stacks and system optimizations

Brought in on 1-year contract to drive operational and strategic realignment and execute high-impact pilot program for major U.S. airline carrier. Designed and launched a scalable international service model, laying the foundation for future expansion. Established a new business vertical, driving +6% annual revenue growth and expanding the operational partner network.
● Led $18M pilot for United Airlines’ onboard experience, increasing NPS by +17 points and creating a roadmap for a three-year, $50M program expansion at scale
● Directly supported CEO in strategic roadmap development and board communications, aligning operations with organizational goals and owning process improvements and change management
● Expanded the partner portfolio by 230% through standardized procurement processes and enhanced vendor services
● Directed vendor negotiations and RFP responses, partnering with business units across enterprise for successful delivery

● Owned operations for DoorDash’s B2B business unit, covering platform/product, customer experience, support, and revenue
● Increased unit economics variable profitability to 113% (+20% from previous quarter) and contribution margin to 229%, driving business growth and operational efficiencies; responsible for P&L ownership of business unit
● Led development, execution, and go-to-market strategies of product and operational initiatives, including product usability, customer support, and standardized pricing models and incentives to improve enrollment, activation, and retention
● Managed a multi-layered team of 5+ managers and owned cross-functional relationships across the enterprise
● Executed annual planning and prioritization roadmap, including communication to enterprise senior leadership

●Delivered major project and program activities, including business process design, strategy, governance, risk/issue (RAID) management, resource management, and master project plan development across client engagements and proposals
●Led PMO and annual planning enterprise strategy for $1.1B Supply Chain Agile transformation for global restaurant chain, overseeing 10 value chains and 28 workstreams
●Delivered $4M Assurance standardization and centralization effort, including strategy and design, pilot execution, and enterprise-wide global rollout for Financial Instruments portfolio
●Supported $22M Global Finance SAP Transformation with 5 deployments across 18 countries and 105 sites
●Provided direct executive leadership client support, and facilitated enterprise-wide execution and continuous improvement workshops
●Automated program reporting capabilities utilizing VBA and PowerQuery to deliver KPIs and facilitate RAID analysis and impact

●Managed global initiatives across Oil & Gas client's Major Projects and Turnarounds (TARs) impacting refineries across 5 countries in 18 months, while leading a ten-person cross-functional team and managing offshore resources
●Digitized work process and integrated mobile capabilities, delivering $1M operational improvement for Fortune 50 client
●Developed new business processes and change management efforts impacting 3K+ union and government employees, enabling Fortune 500 client to adopt new technology and infrastructure investments
●Established automated processes, SharePoint and mobile integration for Rail & Transportation client to deliver operational efficiencies and safety validation

●Managed $68M global ancillary revenue P&L end-to-end, from conception through implementation
●Directed retail initiatives including product management, sales, pricing, procurement and customer experience strategies that increased CSAT for 89M customers by 18% Blech 365 N. Halsted Street
•Chicago, IL 60661
•(856) 723-0946
•alexandrablech@gmail.com
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●Optimized supply chain of 4.1M annual unit product line and consolidated production processes, reducing annual labor costs by 43% while driving 6% margin increase
●Developed and executed cross-functional project plans and provided communication to executive leadership and C-suite
●Improved demand forecasting abilities and advised on strategic warehouse placement, delivering 2-month reduction in product cutover and 40% reduction of expired product costs

●Departmental SME in developing custom software to replace existing demand forecasting and inventory management systems
●Managed highest-grossing revenue Midwest regions and joint-venture Air Canada routes to maintain competitive advantage
●Identified performance opportunities and presented recommendations to senior leadership, driving increased profitability
●Led cross-functional team to construct forecasting models and synthesize historical trends to implement strategic initiatives

●Utilized forecasting models and developed yield and pricing strategies to maximize passenger revenue
●Conducted analyses of quantitative data to identify trends and opportunities to optimize product mix and pricing strategies
●Designed and deployed a VBA-based automated system that identified and resolved system errors and data inconsistencies, which eliminated manual 20-hour weekly process
●Developed automated forecasting programs and reporting technologies to measure benefits realization, KPI improvements and detect trends in customer segmentation

●Constructed company-wide analytics system that produced 12% increase in revenue collection
●Reported to COO and coordinated cross-departmental teams in 7 markets; tracked monthly market metrics and performance
●Conducted market research and developed sales performance model to identify growth opportunities

●Managed nationwide program and product portfolio, developed menus, and oversaw operations for 100+ restaurant partners
●Developed automated forecasting model and scheduling process across seven markets, reducing scheduling time by 43%
●Established network-wide audit program; increased sales by 29%, improved customer satisfaction and reduced health violations