Functional Skills

Customer Relationship Management
Organizational Strategy
Good Manufacturing Practice (GMP)
Innovation Management
Marketing Analytics
Leadership Development
Communications
Operations Management
Healthcare Analytics
Product Innovation
Program Management
Reimbursement Strategy
Data Strategy

Certifications

CLSSBBCertified Lean Six Sigma Black Belt
CLSSGBCertified Lean Six Sigma Green Belt

Sector Experience

Healthcare
Life Sciences & Pharma
Technology

Experience

University of Minnesota Media & Communications
Adjunct Professor
5/2024 - Present
- Design and deliver engaging lectures and course materials tailored to undergraduate students, ensuring alignment with the Unviersity's curriculum and standards.
- Foster a positive and inclusive learning environment by supporting diverse learning needs, encouraging active participation, and offering academic guidance.

Medtronic Design
Innovation and Solution Design Lead, Healthcare Consulting
1/2022 - 7/2024
Led the design, piloting, and commercialization for consulting and digital health solutions, focused on patient access and engagement, market growth, and performance measurement.
− Partnered with the analytics team to build a performance measurement platform for organizations to measure clinical outcomes, health equity, and financial measures across several domains.
− Launched a scalable digital health solution for healthcare systems to identify at-risk patients and address equity disparities using EMR data, overcoming financial and regulatory barriers to cut costs and timeline by 75%.
− Developed and commercialized spine care consulting solution in 5 months, working cross-functionally to align legal, compliance, and business teams for support and training.
− Synthesized data across multiple sources (marketing studies, analytics, interviews) to use voice of customer to drive vision creation and new customer acquisition strategies.

Surest Benefits (now of UnitedHealthcare) Start-Up
Director, Networks Strategy and Provider Experience
7/2018 - 1/2022
Responsible for the virtual and brick-and-mortar network of providers for the health plan, from identification to implementation and operations, serving as account executive for partnership with large health plan.
− Defined and delivered on objectives and key results for scaling brand awareness and outreach, touching hundreds of health systems to improve consumer experience by 20% reduction in escalated calls in one year.
− Partnered with Chief Health Officer to lead clinical solution strategy, with the goal of improving overall member health and clinical outcomes.
− Spearheaded roadmap for behavioral health service revamp across the organization, bringing together clinical, customer support, product, and operations, and using consumer and provider data as cornerstones for change.
- Built provider service operating model, which included scaling services with third party and building from scratch.

Virginia Mason Health Design
Manager, Research and Solution Development
7/2014 - 11/2017
- Led team to create a funnel for futuristic healthcare trends and anticipate solution needs, creating the processes and infrastructure to take an idea from concept to market.
− Partnered with executive leadership team to design and execute a major shift in strategy based on the customer voice, from education-based to solutions-oriented healthcare products and consulting services.
− Developed the business plan for international expansion which was used to spearhead expansion to Europe.
● Manager, Healthcare Transformation (for consulting arm)
− Managed client relations for long term healthcare improvement contracts with international and domestic organizations, including $12 million high visibility contract with National Health Service of the UK

Group Health Cooperative Management Consulting
Strategic consultant
1/2015 - 6/2015
− Analyzed current practices for engaging with customers and patients. Pitched solutions for different medium for customer feedback. − Developed implementation plan for gathering patient and family inputs to better the design of care delivery.

Medtronic Engineering
Lead Senior Product Engineer, Cardiac Rhythm and Heart Failure
6/2007 - 6/2015
− Thought leader for human-centered design for product build and designing experiments to improve processes. − Piloted innovative solutions to transform manufacturing facility from a paper system to an electronic system and reduce footprint, reducing lead time by 25%, eliminating audit findings and reducing errors by 50%. − Instigated quarterly business reviews and improved communication to regenerate positive relations with global business partners, resulting in streamlined problem solving.

Earlier Career Experience: Quality Engineer; Design Engineer, Cardiac; Regulatory and Compliance, Neuromodulation

Swedish Medical Center Management Consulting
Strategic consultant
3/2014 - 6/2014
− Developed and presented a plan to senior leaders for increasing volume for cardiology service line, with estimated patient volume gain of 10% after one year with minimal impact to budget. − Summarized environmental scan and market readiness for key physician and administrative leader audience.