Functional Skills
Software Skills
Sector Experience
Languages
Experience
• communicating a vision (Simplifying the Business white paper, World Passenger Symposium, World Financial Symposium)
• developing industry standards for tariffs, distribution, reservation and ticketing, messaging, revenue accounting and invoicing
• providing tools supporting standard development, e.g. the aviation industry data model
• transforming distribution (NDC - New Distribution Capability program)
• transforming fulfillment (ONE Order program)
• transforming payment (New Gen Industry Settlement Systems program, Transparency in Payment program)
• driving change in e-invoicing and card fraud prevention
• building an innovation pipeline in distribution and p
- Simplifying the Business (StB) program and StB think tank
- World Passenger Symposium (first edition in October 2011)
- Passenger Services Conference and related committees and working groups
- Passenger Products, including Coding, Publications, Tax products, Interlines tariffs
- New Distribution Capability (NDC) program
- IATA e-services project (100% EMD in IATA BSP)
- Passenger Experience, including Fast Travel, Passenger Facilitation and Checkpoint of the Future
- Baggage Services, including the Baggage Improvement Program
- Worldwide Airport Slots, including two annual Slots Conferences