Leading the establishment and expansion of Concinnity as a boutique Growth and Turnaround consultancy for businesses and their Global Capability Centers (GCCs).
• Successfully advised on a Build-Operate-Acquire deal for a US-based bank, for a greenfield Tech & Ops GCC in India
• Consulting a technology firm specializing in Investment Data Management Solutions to optimize its GCC strategy, consolidating Technology & Operations capabilities across Philippines and Cyprus.

Leading multiple initiatives to deliver the Supplier Consolidation, Enterprise Data Strategy, Generative AI and Offshoring Strategies of the bank through effective orchestration of the partner ecosystem.
• Established a Centre of Excellence to manage a global spend of £1.2
● in Technology and £800
● in other categories
• Steered the refresh of IT Services supplier panel for a £340M annual Technology Change spend, covering strategy, supplier selection, governance, contract awards, transitions, and service stabilization
• Enhanced governance processes by introducing Challenge Clinics with CIO/CTO achieving
● £ 90
● cash saves in 2023
• Orchestrated ITSM and IT infrastructure outsourcing, transitioning ~800 FTEs to HCL and TCS
• Led the outsourcing of key Model Engagements in Enterprise Data Strategy, Documents Digitization, Workday implementation, Cloud migration and Machine Learning implementation
• Collaborated with Group Tax to deliver an incremental Group PAT of £ 18
● in

Led multiple initiatives as Head of IT Services Procurement, Vendor, Change and Cost CoEs for Technology for Group entities.
• Led IT Services Procurement for the Natwest Group entities supporting Application Management, IT Infrastructure, Software Maintenance, Software Licenses, Network Services, Software as a Services and Hardware as a Service
• Built and led the Cost CoE to house Expense & Saves Management, Investment & Capital Planning, Business Case Development, Cost Benchmarking, Decision Support, Forecasting, Allocations and PO/ Invoicing Operations
• Negotiated and managed IT infrastructure outsourcing for NatWest, overseeing 430 FTEs in end-user computing, helpdesk, data center support and infrastructure change
• Achieved 8% YoY reduction in Technology costs for four years through strategic initiatives and demand management

Led a key account for outsourced application development, maintenance and testing delivered by ~230 consultants across five cities in India and the UK, collaborating with senior stakeholders in Edinburgh, Halifax, Belfast, Isle of Man & London.
• Boosted customer satisfaction to 76%, increased top-line by 11%, and improved margins by 1.4%
• Led Cognizant's engagement to ensure a timely and incident-free rollout of the Faster Payments Service (FPS) at HBOS
• Forged a partnership with ACI Worldwide to set up a Managed Test Center for end-to-end integration testing of HBOS systems with the FPS infrastructure
• Constructed a comprehensive portfolio of outsourced Application Development, Maintenance & IT Infrastructure Services provided by circa 150 technologists to Wellington Management Company (WMC) within 12 months

Managed middle office Reconciliations Technology with Operations and Finance Technology.
• Built & led a reconciliations technology team, successfully transitioning operations from UK, US, & Japan
• Led the program to replace legacy SmartStream platform (SSR) from product selection to system integration and migration of existing Trade and Account recs to the new platform enhancing operational capabilities

Delivered multiple Technology Change initiatives for high street banks and brokerages like Goldman Sachs, Banc of America Securities and Bank One Card Services (now JP Morgan Chase).
• Delivered multiple technology change projects involving regulatory changes, initiatives of internal marketplace and introduction of new products/ entities at Goldman Sachs' Equities and Fixed Income (FICC) Clearing & Settlement platform (GS Factories) & Private Wealth Management platforms
• Transitioned, Application Management for Bank of America Securities to India for Reference Data store (GRD, Global Reference Data) using FTI (later known as GoldenSource) thereby enhancing data management

Managed and delivered multiple capital and revenue projects in process engineering, implementing Production Planning & Materials Management in SAP and automation in machining using General Numerics & Fanuc.