-Meet with Austin companies, explore their CRM needs and suggest appropriate implementation approaches, Salesforce plug-ins, and integration options.

-Build and maintain Salesforce solutions.

Built CRM solutions from the ground up for innovative military strategies
Consulted with executives to increase growth using technical tools
Recommended and implemented marketing strategies
Increased visibility into project analytics to focus on profitable and time-saving activities

-Ran the Sales Operations department while working for the Chief Revenue
Officer and with Sales Directors and Managers.
-Worked directly with VP Strategy to define sales process and enablement.
-Built and forecasted sales metrics and quotas, including predictive analytics
enabling the sales department to attain 110% of their goal.
-Worked directly with Marketing Operations to enable sales and define the
customer lifecycle.
-Assisted in defining and building a Sales Development Rep team.

-Managed a technical group of Operations project managers and engineers to
coordinate technical builds for Sales and Customer success teams.
-Responsible for the management of multiple projects among various
departments, the foundation of the CRM, and other proprietary tools and
integrations.
-Ensured that the technical structure is meaningful and represented real-
world operations and important data to the company and the users.

-Completed 3-4 projects per quarter to improve technical aspects of our tools,
interdepartmental relationships, Salesforce custom objects, automation,
underlying APEX code, headcount models for other departments, and
guidance for project planning for Sales Management.
-Collaborated with other project managers and helped them learn the
technical inner workings of the database and automation potential along
with relationship and workflow management.

-Collected, organized, and prioritized various features and fixes needed for
internal business applications and turned them into user stories.
-Continually worked to understand the entire business, including the
processes for every department, and how the business applications enabled
each department, while all of these things were in constant flux as the
company grew.

-Served as the main point of contact for SpareFoot’s business applications
including, Salesforce and Salesforce’s integrated applications.
-Designed implemented processes and procedures for sales, support, and
implementation and built the tools to enable users to follow those
processes.
-Manage the SFDC account relationship, relationships with all of the
SFDC application vendors, and relationships with SFDC consultants.
-Identified and implemented tools and systems to support objectives.

-Managed the sales pipeline and made outbound calls to warm leads.
-Implemented and on-boarded new clients.
-Served as main point of contact for all client support requests.
-Maintained client account listings.