Provide research, medical writing, and consulting services for pharmaceutical and biotechnology companies, specializing in medical affairs communication.
• Created actionable standard responses, concise FAQs, professional PowerPoint presentations, and comprehensive literature searches for global firms such as Eli Lilly, GSK, CSL Behring, and Rakuten Medical.

Orchestrate the planning and development of medical information content, ensure regulatory and corporate compliance, and promptly respond to escalated healthcare professional (HCP) unsolicited requests.
• Exceeded all targets while leading a successful product launch, developing 23 standard response letters, which seamlessly addressed a threefold surge in inquiries.
• Crafted a comprehensive, plain language, FAQ document, which prepared the patient call center for a twofold rise in requests.
• Mentored and trained a new team member, peer-reviewed all materials to ensure high-quality deliverables, and offered expert guidance and advice.
• Efficiently fulfilled over 500 medical information request escalations annually.
• Enhanced efficiency and budget performance through initiatives such as an MSL standard response fulfillment pilot, a cloud-based training binder, and integration of the global affiliate contact list with the electronic medical information platform (Mavens).

Composed medical communication materials, including PowerPoint presentations, FAQ documents, and standard response documents for the global and US medical affairs organization, adhering to FDA and EU guidelines.
• Led the development of nephrology materials through an innovative "narrative" presentation format, aligning with the organization's strategic direction while adhering to regulatory requirements.

Coordinated pharmaceutical services for nursing homes and rehab hospitals, optimizing drug therapy in geriatric patients, including those with Alzheimer's disease and dementia.
• Established trusted partnerships with leadership at nursing homes and served as the key commercial point between Omnicare and its clients.

Focused on aesthetic medicine and dermatology products as a key expert; coordinated medical affairs support, including strategic planning for product launches and regulatory collaboration.
• Strategized and executed the launch of 25 products, managed the creation of over 200 response letters which prepared the team for a 36% increase in physician inquiries.
• Configured and implemented information response management system (IRMS) software; increased productivity through an automated, paperless system; eliminated fulfillment time and decreased response times by 35%.
• Acted as a vital link to the regulatory department, serving as a medical advisor on the promotional and medical review committee, ensuring the unbiased and accurate presentation of commercial data.

Oversaw the clinical development department; directed and mentored 11 clinical pharmacists; managed the hiring and training of 6 new team members.
• Seamlessly led the merger of two departments, fulfilling all deliverables for 19 clinical programs, highlighting proficiency in change management.

Delivered comprehensive written and verbal drug information for various clinical programs including pharmaceutical industry-sponsored newsletters and patient brochures.
• Spearheaded a drug utilization management product; partnered with insurance clients to create 8 new programs, restructuring and rebranding 12 library programs.

Built relationships with patients, physicians, and other HCPs by clearly communicating accurate, evidence-based, drug information.

Pharmacy student intern