Driving the assessment of the knowledge management advisory practice at Imagine Capital Group Advisors (ICG Advisors) for its FS Clients. The assessment targets enhanced operational efficiency by 24%, thereby improving decision-making processes, and providing innovative solutions within the content lifecycle.

• Curated content for go-to-market solutions on an enterprise-wide platform within the Insurance industry, focusing on sustainability impact. Coordinated and developed materials including client case studies, presentations, and assets, monitoring usage across the global practice.
• Strategically collaborated with senior business stakeholders to incorporate feedback from client account teams, enhancing processes and assessing practitioner feedback. Implemented agile solution delivery methods for improved efficiency.
• Implemented and launched a new industry-specific portal, enabling practitioners to access the latest assets, knowledge, thought leadership, learning resources, and industry trends. Activation of the site was initiated for all Insurance practitioners globally, targeting an audience of 8,000. Saw 15% increase in usage via user feedback within the first 2 months of launch.

• Activated knowledge management strategies including global campaigns targeted around collaboration, speed to market, rapid content sharing, and ideation for priority account communities, resulting in new adopted behaviors for client teams.
• Improved targeted engagement and enablement programs for large Pharma, Capital Markets, and Resources accounts (190+ clients) focusing on onboarding and providing opportunities for sharing of best knowledge management practices and design thinking resulting in ideas brought back to the client directly impacting extended work.
• Tracked performance and effectiveness of community programs; analyzed content and overall knowledge KPIs against business drivers to determine ROI, success measures, and process improvements for over 200 premiere accounts.

• Developed and coordinated strategic community programs to help Energy and Utilities practitioners achieve business priorities leveraging advanced knowledge, collaboration, and communication processes and services; helped evolve community purpose and services while meeting reliability in planning and delivery; Drove engagement 22% up from prior year.
• Partnered with coaching experts to develop and launch coaching learning and marketing assets designed to train and enable digital-aligned practitioners. Demonstrated uptick of 11% within 6 months of the program's inception.
• Conducted and managed the onboarding of experienced-hires ERG for Accenture's Knowledge Enterprise Systems.
• Provided set-up support and ongoing training (videos, job-aids, on demand learning boards recorded demos, live demos, and train-the-trainer sessions) for MS Teams implementation for our business segments, of 15,000 end-users.

• Deployed at large Fortune 500 commercial Insurance client working with a team of Business SMEs and learning experts to carry targeted business goals via curriculum, content build, skills assessment, and career development around change management within several key departments resulting in extended Learning work sold across all Insurance segments.
• Collaborated on the development of Skills and Careers initiatives for Insurance Claims sector. Produced deliverables including Job Profiles, Career Path Documents, IT Competency Model, Competency Definitions, Curriculum, and Training materials.
• Drove audience analysis work into specific targeted content curriculum for skills development and exposure to industry knowledge (i.e., content creation and knowledge assessment). Piloted/launched a Community of Practice for the Manufacturing segment resulting in 14% increased knowledge sharing and connectedness between lines of business.

• Drove planning and execution of knowledge management components and skills development support for the global practice directly supported strategic initiatives leveraging capability development tools, resources, and training. Saw a 24% increase in knowledge capabilities utilized on client work, client deliverables resulting in fewer redundancies and increased repurposed engagement work.
• Streamlined the rollout of a Career Development program (global) fostering targeted skills building, project training, conducting onboarding sessions to global client teams both virtually and at the client site.
• Managed engagement, enablement, and industry specialization through assessment of project engagements, determining gaps and in turn using the right capability strategy/approach to bridge those gaps to ensure consistency and coverage of content within the knowledge management.

• Executed integrated marketing initiatives and programs in NA, including coordination with external marketing services and/or third-party service providers to deliver client-centric campaigns.
• Developed marketing collateral (internal credentials and podcasts) used for the High-Performance Business Network initiative in support of image development and demand generation efforts for client teams. Defined and tracked metrics to assess the effectiveness of consumer marketing programs. ROI measured client feedback and efficiencies around sources used.