• Leading a $200M+ digital transformation to scale online ordering, increasing potential customer exposure by 300x in the U.S. alone.
• Owning and publishing the digital transformation roadmap, ensuring alignment across cross-functional teams and executive stakeholders.
• Guiding UX execution and program governance, driving seamless collaboration between junior designers and advanced engineering teams.
• Synthesizing strategic insights for executive leadership, ensuring clear communication of priorities, risks, and business impact.
• Driving operational cadence and execution governance, leading meetings, tracking key initiatives, and removing blockers for scalability.

• Led AI & Connected Care strategy*for internal GTM efforts, increasing customer retention by 15%.
• Designed an integrated program plan for a $34B pharmacy transformation, closing 34% of care gaps through member engagement.

• Launched a $2M digital COVID testing scheduler for a Fortune 100 retailer, reducing operational overhead while improving CX.
• Led new service design and CX initiatives, guiding the introduction of in-pharmacy diagnostic testing.

• Led an enterprise eCommerce re-platform, delivering a $2M digital rebranding & migration in 8 months.