As the Lead Business Analyst, I oversee complex user stories on the Jira board, effectively managing items across various stages, including Parking Lot, Blocked, Discovery, Development, UAT, Ready for Release, and Deployed.
Facilitate communication with offshore developers to assign tasks and ensure seamless collaboration between the development team and external clients. My focus is on maintaining clarity and alignment to ensure that all items are completed to expectations.
Review PSA Implementation configurations providing Best Practices
Create SOPs on how to use PSA and trained the internal Users
Providing ongoing support to Operations, Project Management Office and Finance
Communicate with stakeholders and users addressing issues or updates on projects,resource utilization,project assignments, timecards and other related activities
Ability to communicate complex information to customers, internal resources, vendors, and partners at all organizational levels.

Interview and elicit stakeholders for various builds, create User Stories and Acceptance Criteria, Process mapping, document process and progress, Gap Analysis etc.
Lead Project Manager and Business Analyst for various projects like Grantmaking
Review and Optimize Grantmaking Implementation Configurations
Developed Standard Operating Procedures (SOPs) for Grantmaking and Conducted User Training
Lead Internal Grantmaking Collaboration with External Consulting Firm
Collaborated with internal stakeholders to elicit, refine, and implement Grantmaking system and process enhancements
Manages weekly data imports and Status reports for Orlando Health
Collaborated with an external consulting team to ensure that user stories are accurately defined and developed according to specifications. This partnership was essential in maintaining quality and alignment throughout the development process.

• Configure PSA utilizing the PSA functionalities such as Configuration Group/Options, Custom Settings, Field Sets etc.
• Abilities to solve organizational information challenges and will use your critical thinking skills to identify client requirements and translate those into detailed instructions for the development team to execute
• Strong writing and communication skills, ability to learn technical concepts, and can build relationships with both their team members and clients
• Train and maintain Certinia's PSA Product while delegating work to our technical team.
• Gather, develop, document, and validate business, functional and technical requirements.
• Manage & Deliver reliable and high-quality software products by systematically testing and validating the functionality and performance of the software throughout the development lifecycle with providing feedback to my team members.
• Demonstrate my abilities to research, present, conceptualize and perform functional and int

• Senior-level system administrator for the Salesforce.com environment with 1000+ users, currently Lightning environment. Work independently with business units to refine and document development requirements.
• Focus on implementing new applications on the WWP Salesforce Project team. Took on Project Manager/BSA/Salesforce Administrator responsibilities. Worked closely with Stakeholders and third-party Salesforce Partners adjacent with researching native Salesforce approved managed packages to meet our business functionality requirements. Continue with the vetting process via Procuring and inquiring RFP/RFQ to know the product/service and pricing of the App.
• Initiate Project with Charter, RACI, RAID Log as well as identify and set up meeting cadence with stakeholders.
• Identify SMEs for Discovery and Design and to assist with understanding current state & future state.
• Validate and verify requirements gathered on the RTM Log Alignment of Integrations & Interfaces.
• Abiliti

• Streamlining workflow for the Sales and Delivery team while Prepared Salesforce Pipeline reports that identifies forecasting, territory, and quota for financial quarters.
• Trained individuals, groups, and first-time Salesforce users along with
• Building Technical and functional proficiency in Salesforce administration tasks, custom apps, objects, formula fields, and workflow.
• Designed dashboards in Salesforce and Provided leadership with direction to the sales team to ensure forecast accuracy.
• Assigned user licenses to various profiles, managed sales operation processes, reports, and projects.
• Provided support for Microsoft Dynamics software sales growth and development, responsible for change management and adoption of process changes across sales operations and sales teams.
• Managed a team of 12 project managers with a $12.5 million-dollar B2B portfolio.

• Provided reporting and dashboard production for the financial quarter while Assisted Salesforce Administrator to clean up data.
• Setup users and control how they can view-edit business data by customizing Salesforce Organization-Wide Default setting, Profiles, Permission Sets, and Sharing Rules.
• Managed Opportunity commission splits, Forecasting and Quotas for our company.