Founder & Owner. Drawing on over 25 years in the sourcing/outsourcing industry, I established ANCA Consulting to provide business consultancy and interim management solutions to both suppliers and vendors in the ITO & BPO market.

Engaged as a Principal Consultant & Director for ISG (Information Services Group);
• As a Director and Programme Lead, and part of a 2-person ISG Team, advised an International Air Traffic Service company through an ITO process. Engagement included RFP process design, full RFP document and contractual design (including MSA, SOWs, SLA, Pricing, Transition & Transformation Schedules, etc.), supplier evaluation and initial contract negotiation. My primary focus was as Programme Lead, e.g. lead on all aspects relating to the sourcing requirements, and to assist the client in securing a competitive, market aligned deal with a focus on operational excellence and safety assurance. In scope services; Data Centre & Hosting, Managed Network Services, Security Services.

As Principle Consultant, and part of a 3-person ISG Team, advised a leading Baltic Bank through a full ITO outsourcing process. Engagement included RFP process design, full RFP document and contractual design (including MSA, SOWs, SLA, Pricing, Transition & Transformation Schedules, etc.), supplier evaluation and contract negotiation. My primary focus was as Solution Lead, e.g. all aspects relating to the technical delivery requirements; Aplication Maintenance & Development, Data Centre, Managed Network Services, Enduser Computing, Service Desk, and to assist the client in securing a competitive, market aligned deal with a focus on operational excellence and future innovation.

Following Supplier selection and contract signauture in Dec 2020, was re-engaged to support the client through Transition & Transformation and operations until Jan 2022.

As Lead Consultant for ISG, and based on client UK premises, advised a leading Global CPG client through an Application Maintenance and Development outsourcing process. With a heavy focus on rationalization of both Applications and supplier landscape, the engagement included RFP process design, workshop design and leadership, supplier evaluation & selection recommendation.

As Lead Consultant for ISG, and based on client premises, advised a leading UK Insurance Provider client through ITO process. Engagement included RFP design, contractual advice and input, SLA methodology design, SOW design and development, supplier evaluation, selection and negotiation– thus enabling the client to make an informed sourcing decision.

As Lead Consultant for ISG, advised a leading UK bank through an assessment and renegotiation of their IT Infrastructure sourcing contract, designed to drive better value from an existing relationship and provide a sustainable platform to deliver growth.

As Principle Consultant for ISG, advised a blue chip transportation & logistics client through an assessment of their outsourced IT service delivery. Scope included a detailed contract assessment ($400m+) of contracts in place with three key vendors and their alignment to market standards, a review of their vendor managemement & governance structure and proposals to optimise, the development of a renegotiation strategy to drive better value from their contracts, whilst mitigating relationship risk, a review of their current billing and assurance process and proposals to optimise. The initial remit was a 4 week engagement, the success of which led to a more extensive engagement, increasing anticipated revenue for ISG almost 9 fold.

As Lead Consultant for Alsbridge, and based on client premises for an 8 month engagement, advised a blue chip CPG client through a global $500m IT outsourcing deal. Engagement included RFP design, supplier evaluation, contractual advice and input, SLA methodology design, SOW design and development, price benchmarking and detailed analytics – assisting the client to secure a competitive, market aligned deal with a focus on operational excellence and future innovation. The initial remit was a 6 week engagement, the success of which led to a more extensive (8 month) engagement, significantly increasing revenues for Alsbridge.

As a Principle Consultant for Alsbridge, advising a blue chip retail client on the feasibility of the establishment of a Global In-house Centre (GIC) to support their existing and future IT demand. Engagement included analysis of current and future demand (including work positioned with Service Providers), assessment of suitable offshore locations, assessment of potential enablement partners, commercial drivers and benefits – thus enabling the client to make an informed sourcing decision, whilst also resulting in incremental engagements for Alsbridge.

Engaged by my former employer (Arvato) to lead the transition of multiple lines of business from their US based contact centre operations into a new site in the Philippines, as part of a Global project intiative for the world’s leading software supplier. Reporting into the UK CEO, responsibilities included client and internal stakeholder comms, fit-out of a new site (incl. lease negotitations), ramp down of Ops in the USA, ramp up of Ops in the Philipines & project delivery within agreed timescales & budget. Won additional assignments to lead the set-up of a further site (BPO) in the Philippines as part of ongoing expansion and a wider project, again with the world’s leading software supplier. Responsibilities included stakeholder comms, lease negotiations, contractor selection and negotiation, client stakeholder comms, project delivery of site fit-out.