Functional Skills
Business Analytics
Business Operations
Business Planning
Communications
Process Improvements
Project Management
Quality Management
Risk Management
Service Delivery
Strategic Planning
Software Skills
Asana
Microsoft Office
Smartsheet
Certifications
CLSSBBCertified Lean Six Sigma Black Belt
ITILIT Infrastructure Library Certified
PMPProject Management Professional
Sector Experience
Business Services
Healthcare
Technology
Experience
Air Protein
Corporate Strategy & Development
Director Enterprise Business Planning and Strategic Operations
12/2021 - 8/2023
Launched the Enterprise BMO delivering mission-critical infrastructure, systems, enterprise strategic planning and essential business processes needed to successfully support alternative meat production
• Drove improvements to bioprocessing and business operations by leveraging lean 6sigma in support of the world's first air-based carbon negative meat analog process; delivered an estimated savings of 10%
• Launched the PMO/COE and Confluence intranet hub incorporating enterprise risk management, change management, knowledge management, governance, project standards, KPIs and dashboards/executive reporting
• Spearheaded the team which selected and implemented essential enterprise business SaaS solutions including LIMS (LabCollector), Talent Management/HR (Lever), Collaboration (Asana) and Construction Management (Procore)
• Collaborated with C-Suite on the Enterprise Strategic Business Plan/Roadmap covering all aspects of pilot plant operations, ingredient, E2E supply-chain, product
• Drove improvements to bioprocessing and business operations by leveraging lean 6sigma in support of the world's first air-based carbon negative meat analog process; delivered an estimated savings of 10%
• Launched the PMO/COE and Confluence intranet hub incorporating enterprise risk management, change management, knowledge management, governance, project standards, KPIs and dashboards/executive reporting
• Spearheaded the team which selected and implemented essential enterprise business SaaS solutions including LIMS (LabCollector), Talent Management/HR (Lever), Collaboration (Asana) and Construction Management (Procore)
• Collaborated with C-Suite on the Enterprise Strategic Business Plan/Roadmap covering all aspects of pilot plant operations, ingredient, E2E supply-chain, product
Kaiser Permanente
Operations
Sr. Manager IT Business Operations and Service Delivery
1/2016 - 12/2021
Developed and implemented essential digital health solutions and IT strategic business planning to support 4.5M members, 21 hospitals, 9,300 physicians with an overall NCAL Regional budget of $62M
• Recruited, developed, supervised the performance of 15 technical specialists, project managers and business technology consultants responsible for service delivery at the hospitals
• Developed 5-Year Strategic Plan for the IT Business Operations Organization leveraging effective KPIs to increase performance and bolster the brand; results included 10% increase in customer satisfaction and savings of $1.5M
• Collaborated with hospital executives on the business plan for Pexip Telehealth SaaS Platform used at five medical centers; leveraged Lean 6Sigma to increase operating efficiency by 15% and reduce costs by 10%
• Implemented API Healthcare Workforce Management SaaS scheduling system for 25,000 nurses; leveraged agile project management to reduce delivery time by 30% and savings to hosp
• Recruited, developed, supervised the performance of 15 technical specialists, project managers and business technology consultants responsible for service delivery at the hospitals
• Developed 5-Year Strategic Plan for the IT Business Operations Organization leveraging effective KPIs to increase performance and bolster the brand; results included 10% increase in customer satisfaction and savings of $1.5M
• Collaborated with hospital executives on the business plan for Pexip Telehealth SaaS Platform used at five medical centers; leveraged Lean 6Sigma to increase operating efficiency by 15% and reduce costs by 10%
• Implemented API Healthcare Workforce Management SaaS scheduling system for 25,000 nurses; leveraged agile project management to reduce delivery time by 30% and savings to hosp
Kaiser Permanente
Information Technology
Director Regional Application Delivery
1/2014 - 1/2016
Developed and supervised the performance of 15 technical analysts and project managers; responsible for managing $5M P&L which operated at 10% favorable
• Managed the NCAL regional portfolio consisting of 222 business-critical applications for claims, pharmacy, lab and hospital operations for a total of $65M; retired 65 obsolete applications resulting in a savings of $7.5M
• Leveraged Lean 6Sigma for process improvements and automation resulting in 15% reduction in delivery time
• Managed the NCAL regional portfolio consisting of 222 business-critical applications for claims, pharmacy, lab and hospital operations for a total of $65M; retired 65 obsolete applications resulting in a savings of $7.5M
• Leveraged Lean 6Sigma for process improvements and automation resulting in 15% reduction in delivery time
Kaiser Permanente
Operations
Sr. Program Manager
1/2012 - 1/2014
Directed five work tracks for a team of 50 for the $150M Out Patient Pharmacy Remediation program critical to care delivery supporting 47 pharmacies across all of NCAL and 3.5M patients
• Managed a team of 15 project managers, project coordinators and technical specialists; responsible for executive dashboard reporting, program governance, business case development, communications, financial forecasting, risk mitigation, resource management, and business success metrics (KPIs)
• Reduced throughput time by 40%; received Customer Satisfaction
• Managed a team of 15 project managers, project coordinators and technical specialists; responsible for executive dashboard reporting, program governance, business case development, communications, financial forecasting, risk mitigation, resource management, and business success metrics (KPIs)
• Reduced throughput time by 40%; received Customer Satisfaction