Extended the Process Excellence function in EMEA to integrate, standardize and optimize process from post acquisitions, engaging 1000+ stakeholders located in nine countries.
• Spearheaded the development of a unified process architecture between Europe and Africa, establishing the foundation for enabling seamless cross-regional standardization
• Introduced value chain, standard frameworks and process modeling to Europe based IT staff to integrate solutions to an end-to-end ecosystem.
• Trained, coached and facilitated the improvement of the collocation and build to suite flows in Germany to increase project on time from 50% to 85%.
● Sr. Director, Global Strategic Projects and Process Excellence, 2021–2022 Orchestrated process excellence and change management efforts across Latin America, Europe and Africa. Drove operational efficiency, standardization and readiness for digital transformation.
• Redesigned the contract management process across LatAm, Europe and Africa by streaml

Directed team of 20+ professionals, including process excellence managers, portfolio managers, project managers and IT business partners. Partnered with IT Directors to manage $5M+ annual budget to develop and implement systems.
• Implemented a strategic IT Governance for identifying, rationalizing, and prioritizing IT and Process Excellence projects to reduce non-value-added initiatives by 30%.
• Delivered +50 IT projects within 85% of the performance against the baseline (cost and time).
• Defined new processes and KPIs under the QMS (ISO 9001:2015) deployment.
• Developed change management capabilities within the IT Team (50+ members), enhancing system adoptions and collaboration with the business areas.
• Achieved 10-point increase on the employee engagement survey for the IT PMO & PE team.

Established Process Excellence function for Latin America to deploy process improvement, process standardization and training programs, engaging 1000+ stakeholders located in seven countries in Latin America.
• Streamlined the quote-to-cash process reducing lead time from 67-120 days to up to 30 days, improving the DSO and enabling the implementation of core IT applications.
• Standardized 85% of the activities of key support processes to support digitization: financial management, site maintenance, legal permits, procurement, fiber fulfillment and landlord management.
• Designed and deployed the LatAm value chain blueprint as a strategic reference for continuous process improvement.
• Developed 80% of the workforce on process excellence and executed 15 DMAIC projects, achieving a benefit of $1.1 million (ROI 13%)
• Launched the Community of Practitioners in partnership with HR and functional directors to empower the business units to adopt process excellence mindset and behaviors

• Achieved +50% lead-time reduction in the revenue protection process (120 to 60 days at project closure) engaging cross-functional leaders in identifying and slashing waste.
• Conducted five Kaizen events within different customer service functional areas identifying inefficiencies and implementing improvements.
• Trained and coached + 30 Lean Six Sigma yellow, green and black belts.

• Executed over 20 Lean Six Sigma DMAIC projects, generating $11.2 million in benefits and achieving the 2011 CEO Award for best Go Green initiative.
• Conducted +20 Lean Six Sigma training equivalent to green belts, equipping them with tools to drive operational excellence within their teams.
• Coached over 15 Green Belts and Improvement Advisors on DMAIC projects and Kaizen events, enabling them to drive process improvements and foster a culture of continuous improvement.
• Planned and led the continuous improvement program for the Americas, overseeing resource allocation for 45 DMAIC projects and the delivery of Lean Six Sigma training across 10 central locations in the USA.