Fortune 500
Experience
SFO International Airport
Management Consulting
Consultant
1/2013 - Present
Principal of transportation consulting specializing in all aspects of airline and airport operations, planning, security and facility development. Currently working for SFO Airport to inform on multiple capital improvement projects in excess of 4 billion dollars in the areas of customer experience, design and operations. Spearheaded the initiation of an Airport of the Future team that will inform and advise on terminal expansion and renovation programs.
Virgin America
Operations
Vice President, Airports, Guest Service and Corporate Real Estate
6/2009 - 12/2012
Executive leader with responsibility for operations, guest facing policy and procedures and negotiation of airport leases, vendor contracts and facility design and build
Successfully opened 8 new airports, executive lead for design/build of Terminal 2 in SFO/ HQ expansion/training center and flight simulator projects
Successfully opened 8 new airports, executive lead for design/build of Terminal 2 in SFO/ HQ expansion/training center and flight simulator projects
US Airways
Operations
Vice President, Customer Service
12/2005 - 12/2007
Corporate Officer with leadership responsibility for more than 6,500 employees and all customer service functions for the Eastern division totaling 42 cities, including the company’s largest hubs.
Successfully integrated former America West and US Airways operations and facilities into the merged new US Airways within budget and on time
Lead corporate effort to transform Philadelphia Hub, including management restructure, facility upgrades and process redesign
Successfully integrated former America West and US Airways operations and facilities into the merged new US Airways within budget and on time
Lead corporate effort to transform Philadelphia Hub, including management restructure, facility upgrades and process redesign
EOS Airlines
Start-Up
Vice President, Service Operations Vice President, Service Operations
4/2005 - 12/2005
Recruited as design-stage senior executive for start-up international airline sponsored by Golden Gate and Maveron Capital
• Responsible for development and implementation of all customer-facing operating departments
• Negotiated airport lease, slot and landing agreements with Port Authority of NY, U.S. Customs and British Airport Authority. Negotiated handling agreements with airport vendors for ramp operations, cargo, passenger service, security, catering and fueling
• Responsible for development and implementation of all customer-facing operating departments
• Negotiated airport lease, slot and landing agreements with Port Authority of NY, U.S. Customs and British Airport Authority. Negotiated handling agreements with airport vendors for ramp operations, cargo, passenger service, security, catering and fueling
Southwest Airlines
Corporate Strategy & Development
Director Corporate Planning
6/2002 - 4/2005
Company leader for creation of long-term metrics related to airport staffing, performance, productivity and customer experience
Director Corporate Project Management and Security
Senior member of Airport Security Group responsible for and implementation of 100% screening systems and checkpoint design
Recruited by Southwest to design and implement automated boarding pass and kiosk solutions