• Shaping our Agile practice supporting the delivery of our flagship product
• Training organization on Agile foundations, Scrum, and other agile ways of working
• Standing-up and supporting teams working in Scrum and other Agile fashions
• Enabling leaders to manage their organizational culture to promote Agility
• Developed and leading initiative to enhance leadership and business Agility
• Modeling and instilling health checks and competency roadmaps
• Serving as Scrum Master or similar for multiple, highly effective teams

• Aligned talent with business priorities, partnering with Service Line and Product managers
• Active coach and mentor for associates, maximizing individual effectiveness
• Champion of Agile mindset and frameworks, guiding BU, team, and individual adoption
• Supported via performance reviews, salary increases, career development, talent acquisition

• Guided teams on adoption of Agile values, principles, and frameworks
• Promoted Agile insights, knowledge, practices, and developments across the organization
• Identified opportunities to improve existing or create new processes
• Developed collaborative working relationships with multiple levels of managers and
steering committees, with a focus on Agile within and across LOBs/BUs
• Oversight of 3 teams; Program Management, Contact Center, and Implementation/Support comprised of 50 people – serving as a champion for individual and team contributions
• Served as the go-to person for client, executive, and cross-functional team issues, escalations, and answers, taking full accountability for delivery commitments

• Defined and aligned project objectives with business & clients for Patient Service programs
• Created and executed plans and tracked metrics for multiple, concurrent complex projects
• Helped everyone understand Scrum theory, practices, rules, and values
• Coached individuals and the organization in self-management and cross-functionality
• Developed and ensured adoption of PMO practices
• Mentored and assisted junior members
● Previous Experience

 Vendor leadership-team member for award-winning customer loyalty rewards program
 Primary contact for technical delivery, managing ~30 projects on quarterly releases
 Ensured successful delivery by creating project plans for client deliverable work, assigning tasks to complete projects, monitoring and reporting on project progress, eliminating obstacles as needed
 Created estimation management workflow that improved financial tracking and visibility

 Managed timeline, budget, and team resources for Microsoft-centric infrastructure projects
 Analyzed and reported on project profitability, revenue, margins, bill rates, and utilization

 Managed client specific ideation and innovation implementations, from pre-sales through discovery, launch, and support
 Delivered community-building best-practice consultation and training to client teams
 Developed and implemented team standards for requirements gathering and project management

 IT liaison for law firm business units, ensuring timely, quality solutions to business needs
 Analyzed and improved effectiveness of existing processes, procedures, and systems
 Coordinated the work of staff and consultants to accomplish departmental goals
 Served as Scrum Master on agile-based initiatives

 Delivery manager for global CRO projects providing services for clinical trial randomization
 Elicited and documented 21 CFR 11 compliant system requirements per study needs and agreed services
 Resolved global drug supply issues, ensuring trial patients received appropriate medication
 Led teams throughout delivery, serving as liaison between clinical and technical staff
 Presented at domestic and international meetings; Prepared bids; Created proposal text

 Partnered with internal healthcare customers to deliver enterprise class solutions
 Developed standards for coding, design, project management and other best practices
 Executed full lifecycle development building web-based applications