• Directed the strategy and coordination of multiple, complex technical projects to ensure that the goals or objectives of project were accomplished within prescribed time frame and funding parameters
• Led development team, including internal resources and third parties/vendors, to outline work plan and to assign duties, responsibilities, and scope of authority
• Presented project proposals or plans to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project
• Produced regular written project status reports and leads project team meetings as required by project
• Worked with project personnel to provide technical advice and to resolve problems
• Maintained a strong focus on customer service and satisfaction by delivering predictable, repeatable project results

• Implemented and facilitated Scaled Agile Framework (SAFe) practices for large-scale Agile initiatives
• Documented plans, commitments, impediments, and risks from SAFe planning sessions for quarterly tracking
• Coordinated and synchronized the deliverables of multiple development teams to ensure overall program success
• Create, maintain, and update accurate delivery plans and roadmaps with each team, reflecting the business prioritization from product team and stakeholders
• Mentored and coached Scrum Masters on agile methodologies, principles, and best practices
• Drove continuous improvement initiatives such as inspect & adapt sessions and retrospectives across teams and the organization
• Defined, tracked, and reported on key performance indicators and agile metrics related to Agile and Scrum
• Ensured creation and planning of technical debt and CICD related work items

• Provided proactive communication of delivery schedule to product and marketing so that they could coordinate their efforts alongside the development team
• Administered the Atlassian suite for the engineering and product departments
● Scrum Master October 2018 – February 2022
• Provided servant-leadership and guidance to multiple Scrum teams, ensuring alignment with Agile principles and practices
• Facilitated and organized Agile ceremonies throughout the course of 2-week sprints
• Interfaced with product owners and product team to ensure quality user stories, prioritized backlog, and sprint activities
• Encouraged the application of Agile methodologies and culture among the team and stakeholders
• Utilized software delivery lifecycle (SDLC) to deliver value in order to reach organizational goals
• Coordinated the resolution of impediments and blockers faced by the team
• Fostered a team environment that promoted creativity, self-organization, collaboration and critical-thi

• Managed client accounts from retail, non-profit foundations, medical and education industries
• Coordinated with business development and client stakeholders to pursue new business opportunities
• Provided marketing data-driven consultation to the client and development team to drive prioritization
• Cultivated and nurtured internal team and client relationships
• Worked closely with 3+ project managers on each account to assess status of initiatives, coordinate launches, and make process improvements where necessary
• Created and negotiated contracts, change orders, and post-launch contracts
• Planned and executed projects by facilitating kick-offs, reviews, core client meetings and retrospectives

• Managed and monitored scope, budget, timeline and resourcing on multiple projects concurrently
• Fostered continuous improvement and retrospection in the project team
• Created project plans for progress tracking and reporting to leadership
• Collaborated with other teams and departments to identify and mitigate dependencies

• Built out the customer success area of the company and managed 4 employees
• Tracked and monitored the client account metrics, budgets, and engagement
• Created and refined processes for customer support and maintenance