Consultant on human resources issues, particularly building infrastructure and strategies to support growth.

Managed HR team, employee relations, HR operations and day to day HR issues and planning. Cleaned HR data and created reporting analytics, including updated engagement survey and recommended action plan to improve engagement and reduce turnover. Completed selection of alternate HRIS system, onboarded new benefits broker, outsourced employment verifications, and created initial salary framework for all unique jobs, among other HR projects. Helped onboard permanent HR leader.

Founded and ran managed IT services company offering outsourced IT support to small businesses. Handled sales, marketing, finance and administration and oversaw technical staff. Sold business in 2021 with book of business that included both recurring revenue and revenue from project work and hardware and software sales.

Responsible for talent acquisition, learning and leadership development, change management, organization development and talent management. Led efforts to align company structure and talent to meet the needs of a business in transformation. Helped restructure the business to drive cost optimization and work effectiveness, including reduction in force. Led first global engagement survey. Modernized performance management. Supported design of new market-based organizations.

Responsible for employee communication, HR technology, workforce analytics, intranet and employee communication, organization design and leadership development. Worked with executive team to create values for multi-brand omnichannel retailer. Revamped leadership behaviors and performance management processes. Won HSNi Team Vision Award. Rolled out talent review to identify top talent. Led implementation of enterprise system for learning, performance and succession planning.

Led enterprise talent and performance management processes, workforce reporting and analytics as well as HR systems and process management across all brands. Led change and project management for large HR/enterprise initiatives and coordinated people strategy creation and implementation, HR business plan and budget across all HR disciplines and all brands.

Responsible for performance and talent management, diversity and work life programs and organizational design and development. Led redesign of performance and talent management processes. Created criteria-based talent review, reducing ‘high potential’ directors from 58% to 16%. Introduced diversity skills for managers and flexible work arrangement practices company wide.

Led diversity and work-life strategy across North America, coordinating with leaders globally. Developed and implemented life balance & diversity programs appropriate to the new firm’s total North American workforce.