Providing Salesforce solutions to small to mid size businesses, with experience in Sales Cloud, Service Cloud, Financial Services Cloud and NPSP

Independently trained and managing team of 3 to provide Salesforce consulting, administration and development work Industries served: Federal Contracting, Corporate (real estate, construction, mortgage lending/private equity, B2B/B2C and Nonprofits

Collaborate with stakeholders, engineering teamand third-party vendor on the Salesforce Health Cloud implementation, focusing on enhancing Gravie's clinical care operations.

Create and manage a comprehensive product backlog, aligning it closely with the strategic product roadmap to meet business goals.

Work directly with clinical operations teams, translating their needs into business requirements, product features and improvements for optimal efficiency.

Lead cross-functional teams in agile development cycles, prioritizing tasks to efficiently deliver product enhancements.

Oversee the technical vision for clinical care operations, ensuring technological solutions are aligned with Gravie's long-term objectives

Independently lead SMB Salesforce implementations with Technomile's suite of GovCon products, and manage 7-12 projects at a time, with 24+ successfully implemented to date

Collaborate with client executives and project managers to design and adopt Salesforce solutions

Successfully trained 5 newly hired consultants, business analysts and Project Managers on TechnoMile's products and product-specific Salesforce configuration

Manage1-2 consultants to ensure successful deliveries, while acting as an additional resource on other Enterprise and SMB implementations

Conduct engaging End User and Admin trainings for clients, and simultaneously support

Customer Success department in delivering a seamless transition

Effectively gathered and analyzed functional and technical business requirements of SMB clients, and translated to clearly defined user stories

Served as liaison between stakeholders, project managers and development team by collaborating to ensure implemented technical solutions align with business needs

Conducted quality assurance by assessing and validating solution designs, and identifying and resolving system bugs

Actively supported Delivery Manager in developing new departmental business processes

Monitored and maintained project plans and deadlines for Abstracts team by tracking tasks and action items on Confluence

Provided technical assistance and support through Cherwell software for incoming queries and issues related to abstracts and annual meeting

Owned and resolved 15-20 tickets daily, and triage to team members as necessary

Management of Meeting Abstracts Programming System (MAPS) by de-duplication of member accounts; account edits and updates; giving members access to symposium and abstracts

Provided ad hoc administrative support as necessary

Developed and streamlined daily gift processing workflow processes by creating and structuring data file for importing (using Data Import Wizard) – reducing time of gift processing by over 50%

Managed and updated all donor accounts, contacts, grants/pledges and gift processing activity in database

Acted as point of contact for all data records within Salesforce, and queried and troubleshot all data related issues

Generated financial, event registration, and other data reports for informational requirements across departments

Created weekly campaigns/ campaign links, and utilized Apsona to import new and failed campaign members for Digital Marketing team

Provided basic Salesforce training to new intern, with focus on data hygiene and account management