● Served as business leadership liaison between client and Inovalon Pharmacy Infusion software vendor, from contract signature
through project execution
● Served a pivotal role in transforming the go-live strategy of a maturing infusion provider introducing Inovalon Pharmacy Infusion
product. Through rescoping of documentation, development of toolsets, and shifting to a cloud-based platform, ensured that the
stakeholders and end users were well-prepared for a successful product launch
● Developed overall program strategy and T-Minus methodology, guiding client through their larges IT software initiative to date
● Introduced new cloud-based toolsets and reinforced adoption through educational sessions and discussion

● Coordinates business, legal, and global development teams, for top tier multi-million-dollar company initiative in the Immunology Access and Reimbursement space
● Developed and presented project roadmaps for executive leadership rollup, to address complexities of patient retention and educational portals
● Responsible for full software development lifecycle and prioritization of new business requirements while balancing development resources bandwidth

● Developed delivery best practices for one of the largest global medical technology companies in the world
● Managed 3rd party vendor relationship between BD and Ascension, specific to Pyxis Med Station automated medication system platforms
● Program oversight and ownership of entire project lifestyle, leading teams of consultants from pre-sales discovery through final project closure and support endorsement

● Lead the successful build, development, roll out, and management of the first-ever cloud version of vendor enterprise specialty drug management system (Inovalon formally Creehan)
● Served as conduit between sales, business, operations, and IT to drive organizational excellence, IT governance, program execution, and strategic change
● Managed vendor negotiation and budget optimization strategies that improves learning and training delivery system (WalkMe) while reducing costs and onboarding timelines● Lead the successful build, development, roll out, and management of the first-ever cloud version of vendor enterprise specialty drug management system (Inovalon formally Creehan) ● Served as conduit between sales, business, operations, and IT to drive organizational excellence, IT governance, program execution, and strategic change ● Managed vendor negotiation and budget optimization strategies that improves learning and training delivery system (WalkMe) while reducing costs

● Backfilled an temporary in flight key leadership role on a highly visible, defensive strategy initiative
● Owned and coordinated completion of strategy development and design, financial governance, value stories, sell over strategy, and chaired routine joint steering committee meetings with executive sponsors
● Served as business/operations lead while collaborating with IT project teams and extensive partnership with BCBSA legal teams to finalize master service agreements, performance guarantees, and minimum-security requirements● Backfilled an temporary in flight key leadership role on a highly visible, defensive strategy initiative ● Owned and coordinated completion of strategy development and design, financial governance, value stories, sell over strategy, and chaired routine joint steering committee meetings with executive sponsors ● Served as business/operations lead while collaborating with IT project teams and extensive partnership with BCBSA legal teams

● Joint resource among senior leaders of IT and Operations. Outlines solutions and delivery recommendations reported into and approved by C-suite sponsors
● Leads process improvement engagements focusing on people, process, and technology
● Serves as a bridge between client implementation and business operations teams, identifying root causes for process bottlenecks and analyzing effectiveness of current business tools
● Identifies issues, risks and dependencies and escalate as appropriate throughout the engagement while also evaluating personnel and utilization key performance metrics of teams

● Key member of the Anomalix Executive Leadership Team
● Developed and matured the Anomalix Global Project Life-cycle
● Directed rapid growth of profitable service team
● Developed and implemented the Project Management Office (PMO) as well as PMO center of excellence

● Directed growth of profitable service team, demonstrating yearly growth of 100% in bookings and delivery, with only 33% increase in headcount
● Oversaw professional services offering of a 3rd party document management solution (Hyland Inc), while decreasing delivery time by 50%
● Operations responsibilities included revenue forecasting rollup to executive management and utilization performance metrics of delivery team
● Relied on as services leader in collaboration with sales, product management, and support leadership
● Managed cross departmental documentation and tools, providing standard processes methodology

● Provided project leadership and facilitation for multiple large scale clinical EHR software implementations including project planning, resource allocation, and budgeting
● Led project communications, revenue forecasting, reporting, and coordination of activities over multiple multi facility IDN projects
● Provided management oversight and control of project personnel and managed the project plan for the Picis team and the client
● Collaborated with Product Management and Software Project Management coordinating deployment and delivery plans, including tools for new releases
● Managed risks, change control management including development of contingency plans, and ensured appropriate mitigation is in place