Functional Skills

Business Planning
Market Research
Financial Due Diligence
Forecasting / Projections
Cost Reduction
Customer / Vendor Calls
Industry Expertise
Training and Coaching
Operations Management
Sales and Operations Planning (S&OP)

Software Skills

BlackBerry
Firewalld
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Word

Sector Experience

Travel & Hospitality

Languages

English

Experience

Christopherson Business Travel Other
Vendor Relations
12/2002 - 10/2019
Develop means to enhance revenue at no cost to client. Negotiate contracts with vendors that increased both point of sale and override commissions or net fares for corporate clients who so desired. Was jointly responsible for creating a strategy to push market share to preferred vendors. Working with vendors to create the most value for the client. Training and implementing the use of contracts to achieve both the clients and the customers goals.
TravelWerks Operations
Manager/Airline Relations
2/2000 - 8/2002
Responsible for all aspects of day to day operations, including HR, customer service, tech support for phones and GDS, training, contracting with vendors for Olympic travelers, including tickets and transportation to events. Help create specialized non-Olympic tours to South America, Eastern Europe. Was responsible for profit/loss reporting to owners. Personally handled owners travel.
Murdock Travel Sales
Training Manager
3/1995 - 1/2000
Trained the agents how to support preferred vendors, as was GDS, customer service skills, and how to implement various sales programs. Worked with the management team in developing new approaches to garner more sales. Meet with vendors and established enhanced revenue streams. Worked on the establishment of Xplore Vacations, a charter company that serviced SE Idaho and Utah with charter packages to various Mexican vacation destinations. Did pre/post ticket audits for front end commission.
Morris Travel Other
International Rate Desk
5/1985 - 2/1995
Checked all international reservations for proper documentation. Checked for best faring for itinerary booked and advised agents how to get a better fare. Meet with all airline reps, helped to negotiate commission and pricing contracts. Advised management which airlines should be preferred based solely on commission. Factors beyond that swayed that decision. Worked on multiple GDS platforms.