Functional Skills
DevOps
Agile Software Development
Machine Learning
Artificial Intelligence
Project Management
Software Development
Business Operations
User Experience Design (UX)
Organizational Learning
Customer Experience
Service Management
Leadership Development
Product Data Management
Organizational Culture
Change Management / Org Design
Software Skills
.NET
Active Directory
AEM
Ajax
Android
Apache Webserver
Artificial Intelligence
ASP.NET
Certifications
CSMCertified Scrum Master
PMPProject Management Professional
Sector Experience
Financial Services
Healthcare
Life Sciences & Pharma
Technology
Travel & Hospitality
Experience
NYC Metropolitan Transport Authority (MTA) (Public Transportation)
Management Consulting
Delivery Team Coach
4/2023 - 12/2023
• Develop feedback mechanisms and drive agile strategy for the organizational adoption/realization of business agility.
• Form and coach agile teams
• Assess team and organizational capabilities through the use of evidence-based team assessments and metrics to develop coaching plans.
• Developed the orchestration a dual track agile system of delivery and orchestration to facilitate generative AI and machine learning test and learn initiatives via an Artificial Intelligence (AI) Center of Excellence and Digital Analytics Innovation Lab
• Cultivate and deliver workshops that teach agile concepts and help the team apply fit for purpose towards achievement of team and organizational goals and objectives.
• Laterally coach across business and tech boundaries and portfolio and program domains to ensure coherence and alignment in support of transformation objectives.
• Identify gaps in transformation ownership and accountability and help to resolve organizational and leadership developm
• Form and coach agile teams
• Assess team and organizational capabilities through the use of evidence-based team assessments and metrics to develop coaching plans.
• Developed the orchestration a dual track agile system of delivery and orchestration to facilitate generative AI and machine learning test and learn initiatives via an Artificial Intelligence (AI) Center of Excellence and Digital Analytics Innovation Lab
• Cultivate and deliver workshops that teach agile concepts and help the team apply fit for purpose towards achievement of team and organizational goals and objectives.
• Laterally coach across business and tech boundaries and portfolio and program domains to ensure coherence and alignment in support of transformation objectives.
• Identify gaps in transformation ownership and accountability and help to resolve organizational and leadership developm
CONCENTRIX
Management Consulting
Agile Transformation Coach/Release Train Engineer
7/2019 - 4/2023
Clients – T-Mobile, Sempra Energy, Skechers, Bank of America, FedEx, Cigna, Johnson and Johnson, etc…
• Kickoff and coach enterprise agile adoption, transition, & transformation
• Help organize and coach Agile Release Train & Solution Train ceremonies and viable systems of delivery
• Organize and lead continuous delivery pipeline continuous improvement workshops
• Develop agile strategy (implementation and maturity) and continuous improvement plans
• Setup and co-facilitate role-based communities of practice (SM, PO, & Technical practices)
• Help mediate the orchestration of engineering practices, DevOps maturity and capabilities, and quality standards across product development teams
• Partner with the enterprise on agile tooling setup and configuration enhancements in support of agile product delivery, agile business operations, and portfolio mgmt. orchestration and governance
• Modernize and tune agile release management and planning techniques and tactics
• Co-create and m
• Kickoff and coach enterprise agile adoption, transition, & transformation
• Help organize and coach Agile Release Train & Solution Train ceremonies and viable systems of delivery
• Organize and lead continuous delivery pipeline continuous improvement workshops
• Develop agile strategy (implementation and maturity) and continuous improvement plans
• Setup and co-facilitate role-based communities of practice (SM, PO, & Technical practices)
• Help mediate the orchestration of engineering practices, DevOps maturity and capabilities, and quality standards across product development teams
• Partner with the enterprise on agile tooling setup and configuration enhancements in support of agile product delivery, agile business operations, and portfolio mgmt. orchestration and governance
• Modernize and tune agile release management and planning techniques and tactics
• Co-create and m
Eliassen Group
Management Consulting
Enterprise Agile Coach/Release Train Engineer
5/2018 - 7/2019
Client – Elavon (Financial Srvs)
• Kickoff and coach SAFe lean portfolio mgmt. adoption and execution
• Teach SAFe courses
• Coach and enable SAFe large solution and agile release train activities (ART) to include but are not limited to: portfolio and value stream syncs, PI planning, systems and solution demo's, inspect and adapt workshops, Scrum of scrums, ART synchronizations, etc.
• Tune portfolio/program/product execution and operational efficiency to optimize the flow of work, value creation, and economic based decision making
• Escalate and track organizational impediments
• Facilitate & lead problem solving workshops leveraging principles of design thinking and human centered design.
• Coach & train executives, agile portfolio and agile release train execution, leaders, teams, scrum masters, and product mgmt. on lean-agile practices and agile mindset and deliver SAFe role based curriculum.
• Drive enterprise agile maturity and continuous improvement strategy items
• Coa
• Kickoff and coach SAFe lean portfolio mgmt. adoption and execution
• Teach SAFe courses
• Coach and enable SAFe large solution and agile release train activities (ART) to include but are not limited to: portfolio and value stream syncs, PI planning, systems and solution demo's, inspect and adapt workshops, Scrum of scrums, ART synchronizations, etc.
• Tune portfolio/program/product execution and operational efficiency to optimize the flow of work, value creation, and economic based decision making
• Escalate and track organizational impediments
• Facilitate & lead problem solving workshops leveraging principles of design thinking and human centered design.
• Coach & train executives, agile portfolio and agile release train execution, leaders, teams, scrum masters, and product mgmt. on lean-agile practices and agile mindset and deliver SAFe role based curriculum.
• Drive enterprise agile maturity and continuous improvement strategy items
• Coa
IHG Hospitality
Product Management / Strategy
Agile Program Manager/Agile Delivery Lead
12/2014 - 4/2018
• Digital (Web & Mobile) Agile delivery and transformation lead for over 15 distributed scrum teams across China, Belarus, India, Mexico, Armenia, Colorado, & Atlanta
• Perform and execute Scrum Master roles and responsibilities as necessary when required
• Develop, execute, and maintain the Mobile tech agile maturity and continuous improvement roadmap.
• Coordinate and track program dependencies, help remove blockers & bottlenecks, and assist in resolving organizational impediments outside the scope of the team(s) to optimize the flow of work/value to the team(s)
• Develop team sprint and release capacity plans based on synchronization and alignment to product roadmaps and architectural hygiene factors.
• Organize and facilitate multi-team (or team of team's) quarterly big room planning events, SAFe PI Planning, team retreats, continuous improvement & inspect and adapt workshops, multi-team retrospectives and cross functional team release planning and story mapping exercises.
•
• Perform and execute Scrum Master roles and responsibilities as necessary when required
• Develop, execute, and maintain the Mobile tech agile maturity and continuous improvement roadmap.
• Coordinate and track program dependencies, help remove blockers & bottlenecks, and assist in resolving organizational impediments outside the scope of the team(s) to optimize the flow of work/value to the team(s)
• Develop team sprint and release capacity plans based on synchronization and alignment to product roadmaps and architectural hygiene factors.
• Organize and facilitate multi-team (or team of team's) quarterly big room planning events, SAFe PI Planning, team retreats, continuous improvement & inspect and adapt workshops, multi-team retrospectives and cross functional team release planning and story mapping exercises.
•
Blue Cross Blue Shield of SC (Healthcare Insurance)
Product Management / Strategy
Project Leader II / Agile Lead
7/2012 - 12/2014
• Pilot Scrum Master for Medicare infrastructure National Institute of Standards and Technology (NIST) and Business Partner System Security Manual (BPSSM) acceptable risk safeguards, IT security controls, and IT security audit finding remediation pilot scrum team launch
• Tricare Agile innovation lead
• Architect of Medicare lean portfolio and program management project delivery and consolidated reporting structures to streamline work request execution efficiency including the establishment of a steering committee, value streams, consolidated reporting matrices, and enterprise requirement traceability management
• Rollout Defense Health Agency Tricare policy & manual claims processing mandates within a 52 day timeline constraint on a Rapid Application Development Methodology
• Lead the execution of CMMI level 3 process improvement initiatives through the definition of process categories, process areas, specific goals and specific practices
• Helped facilitate feasibility analyses,
• Tricare Agile innovation lead
• Architect of Medicare lean portfolio and program management project delivery and consolidated reporting structures to streamline work request execution efficiency including the establishment of a steering committee, value streams, consolidated reporting matrices, and enterprise requirement traceability management
• Rollout Defense Health Agency Tricare policy & manual claims processing mandates within a 52 day timeline constraint on a Rapid Application Development Methodology
• Lead the execution of CMMI level 3 process improvement initiatives through the definition of process categories, process areas, specific goals and specific practices
• Helped facilitate feasibility analyses,
Express Scripts Int'l (Healthcare Pharmaceuticals)
Information Technology
Sr. IT Project Manager
1/2012 - 7/2012
• Led split on/offshore ICD-10 execution teams through completion of concurrent detailed design phases including requirements gathering, user stories development, detailed design, and QA test planning documentation with completion on schedule pre-CMS Oct 1st 2012 guidance.
• Managed the completion and approval of 6 of the 7 application conversion Solution Definitions for the ICD-9 to ICD-10 transition within the Specialty Pharma and Medical Benefits Mgmt. (MBM) areas within ESI.
• Directed and managed the execution and delivery of vendor .NET platforms, DBMS Development, and cloud based vendor portals in support of the Express Path ICD-10 application conversion.
• Aligned all project management resources into larger MS Project program and master schedules, supervised and directed both the ICD-10 activities of 6 virtual and offshore Java and .NET Software engineering teams through the SLDC process and 2 virtual business leadership and execution teams in support of the Medco acquisiti
• Managed the completion and approval of 6 of the 7 application conversion Solution Definitions for the ICD-9 to ICD-10 transition within the Specialty Pharma and Medical Benefits Mgmt. (MBM) areas within ESI.
• Directed and managed the execution and delivery of vendor .NET platforms, DBMS Development, and cloud based vendor portals in support of the Express Path ICD-10 application conversion.
• Aligned all project management resources into larger MS Project program and master schedules, supervised and directed both the ICD-10 activities of 6 virtual and offshore Java and .NET Software engineering teams through the SLDC process and 2 virtual business leadership and execution teams in support of the Medco acquisiti
Orlando Health (Healthcare)
Information Technology
IT Project Manager
12/2007 - 12/2011
• Provided portfolio and IT liaison services to MD Anderson Oncology Center for the application of technology solutions based on a comprehensive understanding of information technology needs and the strategic plans of the business units.
• Lead POC in researching, recommending, and managing the implementation of information technology clinical solutions to include analyzing the necessary business processes, developing of the functional business and use cases, facilitation of product selection, planning project deliverables, establishment of the capital estimate, and managing internal and external resources for the completion of assigned tasks.
• Managed simultaneous multi-disciplinary cross functional 5-15 personnel project teams for EDI clinical interface and system integration projects with broad and complex scopes.
• Managed EPIC, GE Centricity Business, Impac Mosaic, Sovera, and Allscripts EHR cloud implementations
• Negotiated with IT business units (engineering, bio-med, tech
• Lead POC in researching, recommending, and managing the implementation of information technology clinical solutions to include analyzing the necessary business processes, developing of the functional business and use cases, facilitation of product selection, planning project deliverables, establishment of the capital estimate, and managing internal and external resources for the completion of assigned tasks.
• Managed simultaneous multi-disciplinary cross functional 5-15 personnel project teams for EDI clinical interface and system integration projects with broad and complex scopes.
• Managed EPIC, GE Centricity Business, Impac Mosaic, Sovera, and Allscripts EHR cloud implementations
• Negotiated with IT business units (engineering, bio-med, tech