Functional Skills
Product Strategy
Program Management
Voice of the Customer
Training and Coaching
Quality Assurance
Agile Software Development
Business Analysis
Communications
Market Access Strategy
Operations Management
Process Design / Re-engineering
Product Data Management
Project Management
Sales and Operations Planning (S&OP)
Software Skills
Jira
Microsoft Office
Microsoft Excel
Postman
Certifications
CSPOCertified Scrum Product Owner
Sector Experience
Business Services
Financial Services
Life Sciences & Pharma
Technology
Telecom
Languages
English
Fortune 500
Top Consulting Firms
Experience
Charter Communications
Information Technology
Product Owner
12/2022 - Present
● Partner with Mobile stakeholders and Marketing to evaluate business needs and develop new features for mobile promotion eligibility
● Monitor product performance to ensure 99+% availability
● Triage functional issues and provide communication on mitigation efforts
● Translate intakes into user stories on the team backlog
● Established processes and procedures that reduced defects by 80% in a single quarter
● Monitor product performance to ensure 99+% availability
● Triage functional issues and provide communication on mitigation efforts
● Translate intakes into user stories on the team backlog
● Established processes and procedures that reduced defects by 80% in a single quarter
Assemble Inc.
Product Management / Strategy
Senior Technical Product Owner
7/2022 - 11/2022
● Manage multiple product backlogs
● Liaison between external client and internal IT teams
● Develop internal product/project management processes
● Create and maintain automations of repetitive manual tasks
● Set up product financial dashboards
● Work with stakeholders to manage product expectations and product delivery timeline
● Liaison between external client and internal IT teams
● Develop internal product/project management processes
● Create and maintain automations of repetitive manual tasks
● Set up product financial dashboards
● Work with stakeholders to manage product expectations and product delivery timeline
Charter Communications
Product Management / Strategy
Senior manager
7/2019 - 4/2022
● Manage a remote hybrid 12-member cross-functional team
● Deliver new and enhancing functionality for an agent facing order entry platform generating ~$160M yearly sales
● Liaison between business, Sales, and IT teams to incorporate features based on company and market demands
● Plan and articulate product vision to development teams allowing a delivery of at least 95% of the MVP according to product roadmaps
● Deliver new and enhancing functionality for an agent facing order entry platform generating ~$160M yearly sales
● Liaison between business, Sales, and IT teams to incorporate features based on company and market demands
● Plan and articulate product vision to development teams allowing a delivery of at least 95% of the MVP according to product roadmaps
LRS
Product Management / Strategy
Product Owner
12/2018 - 7/2019
Product Owner for Charter Communications Inc., Saint Louis, MO
● Manage Product Backlog and prioritization of user stories in JIRA
● Facilitate release planning and backlog refinement ceremonies
● Demo product functionality to stakeholders and users to get feedback for product improvement
● Manage and maintain project deliverables
● Ensure all issues and defects are handled in a timely manner
● Work with stakeholders to manage product expectations and product delivery timeline
● Manage Product Backlog and prioritization of user stories in JIRA
● Facilitate release planning and backlog refinement ceremonies
● Demo product functionality to stakeholders and users to get feedback for product improvement
● Manage and maintain project deliverables
● Ensure all issues and defects are handled in a timely manner
● Work with stakeholders to manage product expectations and product delivery timeline
US Bancorp
Product Management / Strategy
Product Owner
2/2017 - 12/2018
● Help to kickoff Agile process within the technical teams supporting 40+ bank web applications
● Manage Product Backlog and prioritization of user stories in VersionOne
● Attend all Scrum ceremonies
● Facilitate release planning and backlog refinement ceremonies
● Demo product functionality to stakeholders and users to get feedback for product improvement
● Manage and maintain project deliverables
● Manage Product Backlog and prioritization of user stories in VersionOne
● Attend all Scrum ceremonies
● Facilitate release planning and backlog refinement ceremonies
● Demo product functionality to stakeholders and users to get feedback for product improvement
● Manage and maintain project deliverables
US Bancorp
Information Technology
Project Analyst
12/2016 - 2/2017
● Utilize Waterfall approach to serve as a liaison between business line and project team
● Assist project managers with defining scope, milestones, and timelines
● Facilitate requirements gathering working sessions
● Create and execute test plans/cases
● Manage and maintain all project deliverables
● Assist project managers with defining scope, milestones, and timelines
● Facilitate requirements gathering working sessions
● Create and execute test plans/cases
● Manage and maintain all project deliverables
US Bancorp
Operations
Vendor Management Business Analyst
6/2015 - 12/2016
● Collaborate with upper management to develop and enhance Vendor Management processes
● Enhance and maintain Market Share tool
● Automate and maintain On-site Vendor Manager workbook, reducing completion time by 50%
● Manage issue tracking for Bankruptcy, Agency Management, Debt Sales, Collections, and Recovery departments
● Catalog and manage all records per corporate record retention policy for Recovery department
● Develop intermediate and advanced MS Excel training
● Enhance and maintain Market Share tool
● Automate and maintain On-site Vendor Manager workbook, reducing completion time by 50%
● Manage issue tracking for Bankruptcy, Agency Management, Debt Sales, Collections, and Recovery departments
● Catalog and manage all records per corporate record retention policy for Recovery department
● Develop intermediate and advanced MS Excel training
Accenture
Management Consulting
Senior Analyst
6/2012 - 10/2014
PMO Analyst for Express Scripts
Business Analyst for Charter Communications
Technical Writer for Cox Communications
Business Analyst for Charter Communications
Technical Writer for Cox Communications