The client required an extensive assessment of their current vendor solutions to transition from multiple vendors supporting their client portals to a single vendor solution.
• Provided Subject Matter Expertise for vendor selection.
• Identify key factors driving the client's decision to engage a new vendor or make enhancements with the existing vendor.
• Participated in client discussion on enhanced member portal functionality.
• Defined and documented future member portal functionality based on client meetings.

Client: International nonprofit home health care provider with more than 360 offices in 23 states, with locations in Germany, India, Ireland, New Zealand, and South Korea.
Working with Bayada business owners made a significant contribution to fully integrating multiple Practice Management Systems into the BAYADA ecosystem, Mavencare, ReThink, and DrChrono

• Work with process owners and users to determine and gather business requirements
• Assist business unit

Created user stories, acceptance criteria and CX API events to aid developers & testers and ensure quality releases. Working with product owners to research product features. Participated in client discovery meetings. Lead Client product requirements demos.
Reviewed user stories with FE & BE development team. Created FE & BE Jira tasks. Attended and contributed to Sprint planning, backlog grooming, product idea meetings.

I held multiple positions with NTTDATA/Dell Services.

Senior Business Systems Analyst/Product Specialist
• Created user stories and acceptance criteria to aid developers & testers and ensure quality releases. Analyzed and developed solutions addressing customer comments and issues. Tracked progress of development from concept through implementation via release milestones. Elicited business requirements to ensure the quality of the feature being developed. Captured the As-Is state of the existing process through Visio. Facilitated workshops to capture complete and meaningful use cases. Ensured issues were quickly identified, tracked, reported on, and resolved in a timely manner. Applied change management where needed. Worked as a liaison between technical teams and the business.

• Responsible for focusing on increasing product revenue by working closely with internal Business and IT Development teams to identify, define, and generate future product solution strategies to deliver product enhancements to support our current and prospective customers' organizational goals. Align technology solutions with clients’ strategic objectives and improve business models. Coordinated and contributed to designing and delivering engagement portals UI/UX. Conduct formal reviews and showcase the new functionality to internal key stakeholders. Created user stories, prioritized backlog, backlog grooming session, sprint planning, and test cases in support of product development
• Provided support to various clients, including user requirements, data mapping, workflow analysis, project management, user/developer liaison, applications development support, and client demonstrations.
• Established client-focused partnerships, taking ownership and accountability for positive p

• Implemented providers, members, and administrative portals, integrations with Salesforce API (web servers), and HealthRules. Provider Directory, Provider Credentialling, performed quality assurance testing (QA) and user acceptance testing (UAT), bug triage and resolutions, created user guides for all portals, led on-site Zoom product training sessions, and UI/UX design sessions. Created and prioritized user stories for sprint planning. Developed functional specifications and system design specifications based on the client's requirements. B2B, Medicare

• Implemented provider, member and administrative portals, integration with Xcelys and HealthRules, development of detailed technical requirements/mapping for EDI transaction files, claims submissions and claims status, led UI/UX design sessions, created workflow diagrams, performed quality assurance testing (QA), and user acceptance testing (UAT).

• 10 Million Client Project Win Assessment & Transformation Team.
• Conducted assessment of four major operational process areas within the company within the context of the company’s phase 1 vision goals. Implemented integration of provider, member, and administrative portals with health rates.

• Documented business functional requirements and processes around major deliverables, CRM and IVR systems set-up and configuration, and defined requirements around non-group plans, small group plans, broker registrations, and dental plans including MassHealth partnership and CRM sharing and Testing Lead on RM implementation.