• Providing strategic planning and operations management services to value-based organizations
● Collaborated with MGB and Welcome Health to enhance their shared-saving programs by providing strategic expertise around Risk Capture programs. Enhanced program compliance and increased revenue by 25% by closing gaps in existing processes.
● Partnered with senior leadership (COO and VP) at C3, OnBelay, and Cityblock to formulate and refine their Risk Adjustment strategies.
● Spearheaded the implementation of a new Population Management platform for 17 Health Centers in Massachusetts within an Accountable Care Organization (ACO).
● Designed and implemented a telemedicine program for 9 Federally Qualified Health Centers (FQHC), resulting in a 40% increase in patient reach.
● Implemented a Flexible Services platform to refer complex patients to social services organizations that provide access to intensive case management in both the housing and nutrition domains.
● Led the onboarding of

SENIOR MANAGER FOR ACCOUNTABLE CARE OPERATIONS 2016-2017
● • Led the Risk Adjustment team to design and implement a comprehensive Medicare Risk Adjustment Program.
● Optimized revenue by improving the efficiency of Iora's Risk Adjustment (RA) program, increasing claims accepted by 20% and use of the refreshable diagnosis report by 40%, which led to a 20% improvement in the overall Risk Adjustment Factor. Led the implementation of changes in different functional areas (EHR and Data teams).
● Increased provider engagement by enhancing their understanding of risk adjustment drivers, reducing operational barriers, and demonstrating the value of their engagement. This increased our re-documentation of RA chronic conditions to over 95%.
● Spearheaded quality improvement initiatives with five payors, enhancing Iora's risk adjustment program.
● Built, directed, and prioritized a pipeline of ideas to achieve our Risk Adjustment goals. Pitched prioritized ideas to leadership to secure appro

• Oversaw and executed projects for eCare, the business division implementing Epic across Partners Healthcare. This $1.2 billion project unified the Electronic Health Records system across the network of all Partners hospitals.
• Directed process design teams to optimize workflows, collaborating with clinicians, operational leaders, and application managers; ensured adherence to best practices, resulting in streamlined processes and improved patient care outcomes.

• Managed the entire implementation of Patient Reported Outcome Measures (PROMs), a highly strategic program to collect key health outcome measures directly from patients to improve quality of care.
● Accountable for all aspects of the project, including planning, design, stakeholder selection, vendor management, program, and team coordination.
● Partnership with various stakeholders, including medical directors, clinical staff, vendors, and IT personnel, to implement the project effectively while minimizing the impact on the clinics' workflows.
● Spearheaded the completion of over 800 patient questionnaires within a year through the implementation of PROM's platform.
● Partnered with PROMs' physician leader and other senior executives to develop data reports, illustrating patients' scores in several areas, including physical and mental health

• Drove performance enhancement efforts as the leader of two committees (Infection Control, Nursing Quality) and three collaboratives (BSIs, C-diff, Pneumonia); ensured consistent quality of care and achieved measurable progress in clinical outcomes across Partners' hospitals. This translated into reducing catheter-related bloodstream infections (BSIs) below the CDC 50th percentile benchmark in all intensive care units. Awarded the Partners in Excellence Award for my contributions to this project.
• Led a transparency initiative to report quality metrics on Partners' website publicly. Aligned with Partners' Marketing Department and an outside vendor to redesign the quality and safety website and make it more user-friendly. Awarded an eHealthcare Leadership Award for best subsite.
• Managed Dr. Foster's global comparators project for Partners, an international initiative involving 30 U.S. and European hospitals to compare clinical outcomes and share best practices across hospitals.

• Led several consumer testing research projects for the Centers for Medicare & Medicaid Services (CMS) to enhance communication with beneficiaries in patient safety and Medicare.

• Conducted quantitative analyses for several studies related to the Medicare managed care sector.

• Led project initiatives focused on improving health, elementary, and higher education in developing countries/Latin America.