Transform strategies to bolster critical clients' operating models intended to facilitate effective integration of global delivery resources and improvement across multiple business channels. Innovate plans to further offshore business initiatives and outline long-term sustainable performance goals for clients across IT, F&A, HR, marketing, etc. Liaise with third parties to identify key targets and implement operational governance structures.
• Achieved implementation of transformative methodology to streamline scope of work transitions from the US to global delivery centers through on-going collaboration with senior leaders and key stakeholders.
• Successfully headed project to incorporate F&A function at high-volume delivery center in Mexico by personally overseeing every aspect of the project and ensuring rigid regulatory compliance.
• Effectively directed project to improve recruitment function at Jamaica delivery center with attention to customer care, stakeholder management, a

Strategically assessed the IT function at Marriott with focus on evaluating multiple towers for outsourcing potential. Established internal governance frameworks to improve RFP processes and facilitated the transition from in-house to outsourced service delivery model. Managed third party contracts and service delivery effectiveness at General Motors within the marketing organization and lowered cost by training resources in India to perform monitoring activities.