Health Care Data Insight and Analytics Product Management, GTM and Customer Experience Consultant Product Management Leader for Clarivate CX products.
•Lead CX product team and increased subscription revenue by 200% in six months for CX product portfolio.
•Lead customer support and development teams while directing development on award-winning product CFN Insight™.

Product Management and Customer Experience Leader Direct product portfolio in the homeowner association market.
•Managed product teams and Go to Marker. Responsible for growing P&L for market leading real estate accounting portfolio.
•Drove over 20% revenue growth in a single year for our accounting portfolio products.

Manage Customers Experience and Product across the breadth of our divisional portfolio.
• Drove and directed best in class customer experience and product enhancements.
• Increased customer retention and decreased customer churn by 2% across the division products.
• Increased NPS Score by 90% within a single year by deploying and engaging customer experience best practices.

Leading Customer Experience Company guiding Fortune 100 Companies Chief Product Officer, Customer Experience Leader, GTM Directed Product and Customer Success teams for SaaS / Cloud Product and Analytic Solutions Delivery for CFN Insight™.
•Directed team developing CX Products, Journey Mapping Products, and Customer Analytics.
•Product awards - Aragon Research's Innovation Award and Ventana Customer Experience Best Product.
•The CFN Insight™ product was chosen as a Leader in Customer Experience Products 2017, 2018, 2019, 2020, 2021.

Technology Startup providing disruptive internet acceleration. Network as a Service. SaaS products. 0 to 80 M. Chief Product Officer and Customer Experience Leader Directed team for virtualized SDN Networks, Cloud Technology, SaaS technologies, SD-WAN and Network as a Service Products
•Directed Award Winning Product and Business Development deals in dynamic Cloud Network as a Service.
•Managed teams and clients throughout the product life cycle, providing solutions to global customers.
•Grew product revenue over 200% in less than 12 months and personally closed largest deals.

Global provider and Industry leader in Video Conferencing and Collaboration. Global Product Director Directed P&L as well as product management related activities for product portfolio in the video content management space.
•Managed product management and product development teams delivering world class video management products.
•Increased investment in product, achieving greater revenue opportunity of more than $25M over two years.

Global provider of business collaboration solutions, providing unified communications, contact centers, networking, and related services. Global Product Director Directed P&L as well as product management related activities for 200M+ software product suite in the call center telecom.
•Managed product teams throughout product life cycle, providing world class reporting solutions to over 14K global customers.
•Redirected and reengineered product roadmap to increase revenue by 16% within 12 months of product adoption.

Technology start-up with world class web, interactive and product solutions for enterprise and marketing clients. VP Product and Business Development Built enterprise custom product and software solutions. Managed sales, contract negotiations, and client relationships.
•Directed product teams throughout product life cycle, providing enterprise solutions at AMD, United, First Lego, Rocket Red etc.
•Led financial, product development, product management and operations models, improving profit margins by 21.3%.

Leading provider of software product solutions for IP Video, communications, and public safety. Global Product Director Managed all enterprise sales, custom development, and consulting services to global clients.
•Achieved a ROI >$80M, leading the Home Depot team to the largest retail deployed IP digital loss prevention system and digital recording systems on the planet. Have also built award winning products for Walmart, Best Buy and Target.
•Directly managed sales support and development teams to win IP digital video deployment deals at Target, Home Depot and Wal Mart, generating over $300M in revenue. Presented "ROI on Retail Video Analytics" at National Retail Federation

Technology startup designing and building cutting edge broadband media streaming products. VP Product Development Directed engineering/development, product, and project management staff.