• Spearhead the design of innovative PowerPoint templates, enhancing the visual and content quality of Medicaid RFP presentations, which have been adopted as the new standard across the department.
• Strategically develop a comprehensive organizational chart for Kaiser Healthcare Services, clarifying team structures and facilitating improved communication flows.
• Lead the implementation of advanced templating for user stories and business system requirements, increasing the accuracy of requirement.
• Conduct an in-depth analysis of existing business processes, identifying key performance metrics that significantly contributed to the shaping of Medicaid business strategies.
• Forge a collaborative partnership with IT departments, leading to the development of robust business and technical requirements that align IT capabilities with strategic objectives.
• Direct the creation of detailed RFP project and work plans, setting a precedent for project execution excellence and paving th

• Oversaw the requirements analysis and documentation, resulting in the delivery of customer-centric use cases by synergizing efforts with product managers, owners, sales, and account management.
• Pioneered solution design review sessions, transforming complex business requirements into actionable user stories, which increased development efficiency.
• Championed product management and ownership within assigned Scrum teams, driving cross-functional collaborations that enhanced product backlog prioritization and user story generation, streamlining the development cycle.
• Played a key role in integrating BPM solutions, effectively bridging the gap between design and technical teams, which resulted in a reduction in project turnaround time. Enhanced sales support processes, providing critical input for product messaging and developing engaging product demos and presentation materials that contributed to an increase in client acquisition.

• Led the OMMS Medicaid initiative within the engineering team, scheduling and managing critical stakeholder meetings that shaped requirement creation and management in Rally, improving requirement accuracy
• Played a key role in validating use cases through rigorous testing, contributing to a decrease in post-deployment issues.
• Steered team progress through proactive engagement in daily stand-ups, solutioning meetings, and sprint reviews, which enhanced project momentum and stakeholder satisfaction.
• Authored user stories, business rules, and requirements for FHIR integration, instrumental in the successful adoption of new healthcare standards and interfaces.
• Analyzed and streamlined HL7 interface data mappings, safeguarding against legacy data loss and ensuring a seamless data transition for healthcare systems.

• Instrumental in the implementation of Medicaid Management Information Systems (MMIS) and Integrated Eligibility Solutions (IES), accelerating the certification process for the Puerto Rico Medicaid Program. Executed comprehensive Independent Verification and Validation (IV&V) methodologies, enhancing the reliability and compliance of the system, significantly reducing the risk of future audits.

• Transformed HR departmental operations by documenting and reforming business workflows and Standard Operating Procedures, resulting in an increase in process efficiency. Provided strategic advisory services, leading to the implementation of streamlined HR processes that enhanced operational productivity and employee satisfaction.

• Orchestrated customer work sessions and demo meetings that clarified system capabilities, enhancing stakeholder understanding and system acceptance.
• Played a key role in the requirements and testing phases for provider enrollment, prior authorization, and claims subsystem enhancements, reducing system errors.
• Leveraged expertise while preparing critical business rules supporting system requirements, which improved system performance and compliance with regulatory standards. Conducted thorough system modifications analysis for enhancements, leading to an improvement in system functionality and user experience.
• Delivered compelling online MMIS system module demonstrations to the District of Columbia Department of Health, resulting in improved stakeholder engagement and feedback.
• Championed the requirements gathering process, meticulously managing documentation in the ALM application, and improving the clarity and traceability of customer requirements.
• Devised and impleme

• Led the VistA Eligibility/Enrollment integration project, enhancing data analysis capabilities for the Veterans Administration by leveraging PMAS expertise. Spearheaded requirement sessions, crafting precise user stories and specifications that streamlined Agile processes and project documentation, resulting in increased development accuracy and efficiency. Pioneered data organization techniques to support system integrations, significantly improving data integrity and application usability.

• Directed subsystem enhancement testing and analysis for MMIS, leading to notable improvements in provider service accuracy and claims processing. Facilitated comprehensive system demonstrations and requirement workshops, bolstering system understanding and stakeholder engagement. Developed and managed test scripts and scenarios, enhancing development support and reducing deployment cycles. Conducted in-depth business and technical analyses, driving project direction and contributing to strategic ITS resource planning and ROI documentation.