Led multiple business critical initiatives in collaboration with executives and the top global biopharmaceutical companies to enable platform adoption and shape the engagement strategy through innovation of strategic frameworks and optimization of processes, while performing as the Chief of Staff to the Chief Regulatory Innovation Officer.
• Crafted an operating model and departmental objectives to drive business continuity in partnership with the Chief Regulatory Innovation Officer
• Provided oversight to 40+ senior sponsor leaders through Committee and Regional Subcommittee teams to gather insights and provide visibility on the industry landscape spanning Asia, Europe, North America, and Rest of World; these insights allowed for further iterations of the strategy to engage with regulators
• Drove the strategy and execution of 16+ confidential regulator engagements (to include the World Health Organization); this resulted in alterations to the product strategy; thus, successfully p

Managed large-scale business critical initiatives to optimize the end-to-end customer experience for cancer patients.
• Scoped and executed a transition of lab equipment, in tandem with a chemistry change, and a site relocation, which included:
○ Management of a documentation work stream to obtain quality and regulatory compliance through the coordination of design review, design control, and design and development plan
documents; this strategy supported a successful FDA pre-submission and ensured adherence to CAP/CLIA, NY State, and IVDR regulations
• Implemented new ways to mitigate immunohistochemistry (IHC) sample delays through a notifications process to help enhance the overall customer experience and provide consistent communication to patients and customers for any unforeseen delays in sample processing
• Partnered with Associate Functional Lead and Digital Service Solutions Leadership to reduce the number of samples being placed on hold across the liquid assay; Business c

• Executed the restructure of the Client Services departmental to help drive a more cohesive structure and increased productivity across the organization
• Implemented an on-site essential catering program across all US-based sites during the COVID-19 pandemic to ensure safety of lab personnel while adhering to newly implemented safety guidelines

Implemented programs in partnership with the executive leadership team to drive operations efficiency.
• Led the implementation of a hospital-wide program known as the Nurse Excellence Award/SUNSHINE Award Program in collaboration with Facilities, EMMC Hospital, in partnership with the internal DAISY Committee, Shared Governance Committee, Community Relations, Infection Prevention, and Facility Departments, as well as external DAISY vendors/members
• Program roll out included the following: ○ Compliance Management Plan - to ensure hospital guidelines were being followed ○ Communication Management Plan - to help drive a communication cascade hospital wide, to our patients, and externally to the public ○ Resource Management Plan - to obtain and secure the appropriate resources needed to execute this program implementation ○ Scope Management Plan - to understand and clarify roles and responsibilities amongst DAISY committee members

Owned the coordination and strategic analysis of the litigation portfolio in collaboration with 12 litigation attorneys. ○ Communicated progress of open cases to Litigation team and leadership on a regular cadence ○ Collaborated with insurance adjusters to obtain status updates on each case and interacted with clients to provide status updates ○ Tracked action log, schedule management plan, and cost management plan ○ Drafted discovery requests and motions to the Maine Courts, as well as demand letters to insurance companies, in collaboration with and after being reviewed by the client ○ Coordinated with opposing attorneys regularly to ensure effective tracking of upcoming deadlines and deliverables Drove Litigation Case Management meetings with all litigation attorneys (~10 -
12) on a bimonthly cadence to: Reviewed research, findings, and motions received by the court ○ Led discussions with attorneys to assess overall case strategic and business value for each open matter ○ Drove stra

Provided support to a legal establishment providing a wide array of legal services with a focus on family law.
• Collaborated with clients, clerks, and attorneys to enhance overall customer experience (i.e., timely court filings)
• Handled, processed, and reviewed confidential case discovery documentation in collaboration with lead attorney
• Coordinated consultations and appointments for customers/clients, attorneys, etc.
• Processed and tracked state case billing through the State of Maine billing system (MCILS) to ensure timely payments for open matters