Functional Skills
Project Management
Customer Experience
Data Collection / Research
Customer / Vendor Calls
Software Skills
Dropbox
FTP
Jira
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
Microsoft Word
Sharepoint
Certifications
CSMCertified Scrum Master
PMPProject Management Professional
Sector Experience
Business Services
Financial Services
Healthcare
Real Estate
Technology
Languages
English
Experience
Optomi
Other
Project Manager
8/2021 - Present
•Develop/define/execute project plans, activities, schedules, and deliverables.
•Review and adhere to client's contract including strict adherence to the change management policies outlined in the Statement of Work.
•Function as liaison between Client Services, Product Management, Operations, Account Management, and/or other cross functional teams.
•Document requirements for change requests.
•Provide consultancy guidance to customers and other stakeholders.
•Review and adhere to client's contract including strict adherence to the change management policies outlined in the Statement of Work.
•Function as liaison between Client Services, Product Management, Operations, Account Management, and/or other cross functional teams.
•Document requirements for change requests.
•Provide consultancy guidance to customers and other stakeholders.
FIS Global
Other
Sr. Project Manager
5/2019 - 8/2021
As a member of the Professional Services team, I lead project teams towards successful completion of software implementation projects on time and on budget.
Equifax
Other
Project Manager
5/2017 - 4/2019
• Management of complex global security technology initiatives with cross-functional teams.
• Successful implementation of an enterprise-wide SIEM/logging initiative.
• Process improvement around cyber security initiatives.
• Preparation and management of project plans for deployment and testing of infrastructure, while assuring adherence to security and corporate standards.
• Manage project scope, resources, project reporting, conducting team meetings, and remove obstacles.
• Successful implementation of an enterprise-wide SIEM/logging initiative.
• Process improvement around cyber security initiatives.
• Preparation and management of project plans for deployment and testing of infrastructure, while assuring adherence to security and corporate standards.
• Manage project scope, resources, project reporting, conducting team meetings, and remove obstacles.
Ventiv Technology
Other
Project Manager
8/2016 - 2/2017
• Utilized project management techniques and methodology to manage implementation projects for new and existing external clients.
• Coordinated and managed requirements gathering, user acceptance testing, pilot testing, and system integration testing.
• Responsible for all project management activities including planning, budgeting, tracking, and reporting.
• Managed client communications to effectively set expectations and ensure client satisfaction.
• Coordinated and managed requirements gathering, user acceptance testing, pilot testing, and system integration testing.
• Responsible for all project management activities including planning, budgeting, tracking, and reporting.
• Managed client communications to effectively set expectations and ensure client satisfaction.
Equifax
Other
Data Operations Analyst
9/2014 - 7/2016
• Worked with clients to ensure successful implementation of changes to their existing consumer credit reporting feeds due to client-specific initiatives.
• Understood and adhered to credit reporting regulations (FCRA, Fact Act, etc…).
• Worked with clients, sales and IT to board “new” and maintain recurring accounts receivable data for the US Consumer Credit database (ACRO).
• Consulted with data furnishers to plan and execute file development and data testing efforts.
• Understood and adhered to credit reporting regulations (FCRA, Fact Act, etc…).
• Worked with clients, sales and IT to board “new” and maintain recurring accounts receivable data for the US Consumer Credit database (ACRO).
• Consulted with data furnishers to plan and execute file development and data testing efforts.
Equifax
Other
Implementation Project Manager
11/2007 - 9/2014
• Use of project management skills to manage the overall success of cross-functional HCM projects.
• Effectively consulted with clients, payroll providers, and internal team members to create and manage project scope, project deliverables, and project timeline for successful project completion.
• Configured accounts and test system set-up.
• Worked with live clients to ensure successful implementation of changes to their existing payroll data feeds due to client-specific initiatives.
• Effectively consulted with clients, payroll providers, and internal team members to create and manage project scope, project deliverables, and project timeline for successful project completion.
• Configured accounts and test system set-up.
• Worked with live clients to ensure successful implementation of changes to their existing payroll data feeds due to client-specific initiatives.