People Team strategic program management for a global team aspiring to establish portfolio management and develop a program management mindset. Agile Scrum, Iterative, Waterfall.
• Created a portfolio of department programs and projects to deliver commitment and workload visibility
• Facilitated OKRs development, and created a bespoke dashboard and tracker for month-over-month progress review
• Created a cross-functional planning process to prevent collisions and improve progress visibility across the enterprise
• Built and operationalized nimble intake and prioritization processes
• Defined and delivered employee engagement survey within 30 days of joining
• Established a program management operating framework including templates, and trained team
• Developed project management playbook and templates, augmented with both virtual training and self-led training materials
• Established team Confluence space and partnered to build playbooks for HRIT and Operations teams

Day-to-day program management for multiple concurrent efforts including facilitation, solution workshopping, impediment management, trade-off negotiation, and cross-team coordination. Frequently sought to lead cross-functional and cross-team sessions for rapid ideation and problem solving. Agile Scrum, Iterative.
Launched enterprise expansion with the delivery of the Quantcast Platform, embedding with Marketing to deliver multiple events
Led Wildly Important Goal (WIG) development with multiple departments, standardizing data collection and executive reporting across the enterprise
Led a 15% throughput improvement with the CorpTech team through implementation of intake, prioritization, and process improvement projects
Achieved a 20% increase in Quantcast Platform adoption by leading internationalization program including Finance tools
Partnered with 2 Product Development leaders to develop product roadmap, define success criteria and metrics, and visualize progress

Worked with three cross-functional engineering teams to plan, execute, and deliver solutions. Daily data analysis, partnering to identify and ideate solutions to challenges, delivering customer-centered features and enhancements, operational improvements, and technology replatforming. Agile Scrum, Kanban, XP.
• Partnered with Head of Investor Product to develop product roadmap
• Transformed Investor commercial and retail customer experience with delivery of new Investor platform
• Delivered critical database migration with no interruption to business operations with novel incremental cutover approach
• Saved Finance Team 70 person hours per week by partnering with Head of Finance and delivering enhanced reconciliation tools
• Achieved 13% increase in new retail investor sign-ups by releasing a new
onboarding workflow in collaboration with Marketing
• Introduced refactored report process, improving key external-investor-facing report reliability by 90%

Software project management for a nascent event management platform. Agile Scrum. Kanban.
• Coached 2 software development teams transitioning from Waterfall to Scrum
• Partnered with IT to assess backlog, prioritizing aging tickets and achieving a 20% throughput improvement
• Worked with IT to establish SLOs based on ticket type
• Created dashboards and reports for visibility
• JIRA and Confluence administrator

Insurance membership engineering team program management; technology transformation, and NPI. Requirements analysis. Coached and trained scrum masters. Agile Scrum, Kanban. BDD.

Insurance member portal engineering team program management. Requirements analysis. Agile Scrum.