Collaborate with a variety of health and addiction-related organizations, spanning state and federal agencies and early-stage private ventures to advise on technology-enabled treatment models and digital literacy efforts.
• Advised a seed-stage digital health startup and provided fractional clinical-ops leadership. Conducted cross-functional interviews / contextual inquiry to identify operational and clinical risks, and create pathways for scalability.
• Presented to Substance Abuse and Mental Health Services Administration (SAMHSA) on digital health barriers and opportunities for increasing access to care.
• Partnered with the California Mental Health Services Authority (CalMHSA) towards development of digital skill programs.
• Guest lecturer for graduate-level programs, covering emerging topics in digital health innovation and tech-enabled care.

• Led cross-functional R&D process and service design, from concept through launch, for innovative Urine Drug Screening (UDS) protocol used by >10,000 patients. Digital workflow increased UDS compliance and reduced clinical OPEX (3 FTE).
• Defined top-level requirements for patient-centered telehealth app and pre-visit task management solution, incl. core features, information architecture, and usability acceptance criteria. Available across 30-state network.
• Partnered with product owners in platform re-configuration/rollout for clinical support tooling and related BI dashboards. Improved inbox response SLA by >80% (down to 5 min).
• Conducted 40+ hrs of clinical shadowing, analyzed 500+ EHR notes, and led dozens of interviews with patients, clinicians, and support staff. Synthesized insights to define 18-month product roadmap.

• Founded the Patient Enrollment function (6 direct reports), leading a cross-functional team to build a tech-enabled enrollment funnel and service blueprint from first-contact through first-appointment.
• Rapidly scaled and iterated upon intake processes and CRM tooling, leveraging data across 5+ platforms (Bitrix, Athena, Looker, IntakeQ, Jotform) to enable 400%+ increase (10s to 1000s) in new patient growth within first 6 months.
• Defined and implemented a team-based, behavioral health care model (4 direct reports). Leveraged warm handoffs, patient self-scheduling, and EHR panel management tools to increase patient engagement.
• Wrote website content, approved final create assets, and defined personas for six-figure, omni-channel ad campaigns.
• Co-authored paper on Bicycle Health's model of care. Presented to prospective investors to help secure $27M Series A.

• Co-designed and piloted a Digital Clinic, providing medication management and smartphone-supported counseling.
• Designed a six-week digital literacy group curriculum for persons with serious mental illness and implemented across 3 community centers. Proof-of-concept served as catalyst for additional investment and $4.4M digital equity grant.
• Co-authored 4 academic papers, presented at 10 national conferences (incl. APA, NAMI, HBS.

• Developed and deployed a Mental Health App Toolkit across 12 primary care clinics, still in use today.
• Led multidisciplinary team (risk management, marketing, informatics, primary care, and behavioral health) through app evaluation, usability testing, staff training, EHR integration, toolkit launch, and 1-year follow-up evaluation.
• Partnered with Primary Care leadership to design and launch a new "Primary Care Behavioral Health Integration" (PCBHI) program impacting 15 physicians and 10k patients.
• Developed, implemented, and trained 30+ physicians, residents, RN's, and care partners on new clinic workflows and integrated model of care. Designed and piloted training program (still in use today) for Internal Medicine residents.

• Consulted with PCPs and provided brief interventions (MI, BA, CBT) for patients experiencing behavioral health issues. Utilized an Epic registry tool & brief screenings (GAD7, PHQ9) to manage 1k patients with depression diagnoses.