Functional Skills
Software Skills
Sector Experience
Experience
• Interim Chief Transformation Officer at PE-backed marketing agency to bring automation and offshoring to 14 divisions
• Developed new IT strategy and governance model for CIO of F500 global engineering firm, to reduce IT spending by 10%
• Streamlining analytics for 500k annual warranty requests at an auto manufacturer,
• Redesigning workflows for 30k agents and 1M annual complaints at a national bank, and
• Modernizing benefits systems for 16M members at a healthcare insurer
• Led team of 9 to create an AI-powered personalization engine for a telecom to increase revenue by $22M over 5 years
• Led a team of 16 to create a Customer 360 portal, for a global manufacturer’s dealers in 15 languages and 140 countries
• Delivering personalized retention offers at a telecom
• Managing workflows for 300k insurance claims, and
• Automating workflows for a healthcare insurer to improve clinical productivity by 45%