● Consulted on retainer as an M&A specialist in Rackspace's efforts to increase industry verticalization, technology differentiation, and geographic reach
● Advised European Investment firm on US Cloud and IT Services market in conjunction with existing Investment Banking contacts
● Sourced potential deals for Multinational Cloud Services Provider seeking new M&A opportunities

● Initiated the process to find and acquire Rackspace’s first offering in SaaS, eventually managing full process to acquire RelationEdge, a leading salesforce consulting company
● Prepared and received approval for a global expansion plan that I then sourced and negotiated preliminary acquisition offers for opportunities in several key markets (Germany, Australia, Brazil)
● Led diligence and negotiations acquiring key product capabilities for our AWS business including restructuring a full acquisition into a perpetual license thereby retaining value while limiting risk
● Carved out Rackspace's CloudSites business as part of a divestiture to Liquid Web including negotiating the Asset Purchase, Transition Services and Hosting Services agreements
● Ran the process to collaborate with bankers, identify potential buyers, negotiate terms, and manage the carve out of Mailgun while retaining equity in the newly formed company
● Headed Rackspace's Integration Management Office for TriCore

● Served as the Chief of Staff to the CEO where I organized the weekly meeting of all CEO direct reports, participated in quarterly Board meetings, and oversaw yearly leadership strategy kickoff
● Selected to small team working with Morgan Stanley to evaluate the sale of Rackspace in 2014
● Built business case for new products including Rackspace's offer on Amazon Web Services
● Collaborated with Finance department to create Rackspace's first product based revenue plan

● Managed the retirement of SliceHost, a previously acquired brand bought by Rackspace in 2008
● Designed and led a program split into 6 major work streams to transition Rackspace’s Cloud Products from their original code onto OpenStack all while continuing to launch new products
● Migrated around 100,000 virtual machines in less than 8 weeks with zero documented exploits in response to a published security vulnerability
● Co-created a patented process to rapidly defragment thousands of virtual servers across multiple data centers through the use of weighted source and destination algorithms
● Kickstarted a corporate-wide initiative that trained 5,000+ Rackers in basic Cloud skills
● Elected to serve on the Corporate Change Advisory Board

● Implemented a release management process improving release success rates to 100% in 2010
● Created a way to blend Agile software development and waterfall product management to ensure leadership buy in without sacrificing development productivity
● Improved internal tools responsible for tracking all physical and virtual assets deployed globally

● Moved over 11,000 devices across 60 migrations between Rackspace’s London data centers
● Completed 100% of bulk migrations during the 6 hour advertised maintenance window
● Finished project scope 6 months ahead of schedule protecting 25% of Rackspace’s revenue
● Maintained a component failure rate of less than 1% compared to an industry standard of 2-4%

● Created team to perform change management, process engineering, analytics and reporting
● Introduced ITIL concepts throughout company leading to adoption in multiple departments
● Managed regular and emergency communications to entire customer base (13,000+)
● Increased customer response rates on NPS surveys by over 400%

● Grew base to be one of the largest at Rackspace, valued at $6,000,000+ yearly
● Renewed a record 11 accounts in one quarter whose total secured worth exceeded $1,700,000
● Uncovered billing errors costing company over $150,000 annually