Write, edit, and design training decks; build and maintain relationships with senior leaders, partners, and stakeholders.
♦ Develop Interactive Training Notebooks and partner with management teams to create content supportive of a more efficient way to process training for BOA employees.
♦ Partner with enterprise lines of business, managers, and learning and development teams to create training and upskilling for learners.
♦ Manage and provide monthly analytical reports for surveys and assessments to track learner progress.
♦ Collaborate with management and third-party customers to update training modules and host virtual training sessions to create learning strategies and improve talent development for Global BOA employees.
♦ Conduct requirement analyses with SMEs to identify issues and propose solutions and recommendations.
♦ Maintain and manage final training documentation and surveys.

Collaborated with management to deliver PowerPoint presentations and assist clients create action plans to improve efficiency.
♦ Consulted as an independent contractor to facilitate high-level diversity training and employee development.
♦ Performed one-on-one employee coaching, focusing on skills and techniques, providing constructive feedback, and reinforcing positive employee performance.
♦ Facilitated and delivered existing curricula designed for executives, department managers, and team members.
♦ Provided clear and actionable processes for team members, resulting in a workplace where all employees are valued and respected.

Led the document restoration project to automate all marriage license documents into the state-wide archive system. Defined project goals, organized team schedules, and executed the implementation of more than 100,00 documents into the automated system.
♦ Facilitate training and skills-building exercises, improving cross-functional capabilities by 20% and decreasing procedural processing errors by 15%.
♦ Create on-site computer training modules for area cross-training initiatives.
♦ Consult with management and human capital to define ongoing areas of improvement, performance of staff, efficiency, and innovative growth.
♦ Perform comprehensive assessments of the strengths and needs of cross-trained staff.
♦ Provide an ongoing educational atmosphere to support development training needs.

Played a key role in driving organizational change and creating an inclusive workplace culture. Advocated for Diversity and Inclusion at all levels of the organization. Worked with County officials to develop and implement strategies and initiatives to foster diversity, equity, and inclusion across the organization to include new policies to promote diversity and mitigate biases.

Assisted the HR team with organizing and facilitating training sessions and workshops to educate employees on cultural competency topics such as inclusive communication, harassment prevention, unconscious bias, and effecting support for attracting, recruiting, and retaining a diverse workforce.

Responsible for working with stakeholders to ensure policy, process, and procedures were followed by contract employees. Collected and analyzed HR-related data including metrics for employee demographics, performance reviews, and training effectiveness.

Responsible for preparing and presenting reporting analytics to upper management and aligning human personnel to the organization's mission and vision. Assisted the management team with reviewing key performance indicators (KPIs) and reporting departmental budget tracking data.

Responsible for training payroll administrators on the changes of the In-House payroll system ensuring the accurate and timely processing of payroll for domestic and foreign employees. Maintained payroll records and provided reporting on hours worked, wages, deductions, taxes, and benefits.

Ensured payroll records followed regulations to include staying up to date with changes in tax laws and regulations. Generated weekly and bi-weekly reports for management, accounting, and other customized departmental reporting as needed.

Responsible for and assisted with maintaining and updating CIA in-house payroll software changes and processing year-end reports for tax purposes.