• Directed high-risk, high-visibility workplace investigations involving public relations and legal exposure; ensured regulatory compliance and effective risk mitigation and delivered detailed findings and recommendations to executive leadership and legal counsel.
• Designed and launched standardized investigation protocols for Global Corporate Employee Relations, including detailed FAQ documentation tailored for both North American and international markets.
• Developed a comprehensive investigation process resource web page for HR leaders, streamlining guidance for conducting investigations and supporting involved employees.
• Increased case closure rates from HR Partners by 40% from Q2 to Q4 2024 by designing and implementing an employee relations consult model, incorporating best practices for the internal case management system.
• Selected as the Investigation Training Consultant to design and implement both ad hoc and annual training programs for HR Business Partners.

• Managed sensitive corporate investigations across global operations with a focus on EEO compliance, harassment prevention, and resolution of high-stakes issues, achieving the highest case closure rate across the team in Q3 2023.
• Evaluated team performance through sentiment analysis, developing and executing engagement strategies in collaboration with key stakeholders.
• Spearheaded comprehensive engagement and recognition programs within the Employee Relations division, achieving employee satisfaction rates exceeding 80% from Q1 to Q3 2023.
• Crafted and implemented ad hoc and annual training programs as the Investigation Training Consultant, enhancing HR Business Partner capability and increasing investigation consistency and efficiency across the organization.
• Served as subject matter expert for workplace investigation standards, drove process improvements, and coordinated training for new investigators.

HUMAN RESOURCES BUSINESS ADVISOR – LABOR RELATIONS
• Drove organizational excellence through strategic coaching and development initiatives for 1,800+ employees, implementing targeted performance management and career advancement programs.
• Coordinated high volume hiring initiatives for hourly production workforce in conjunction with leading new hire orientations for the facility.
• Orchestrated cross-functional medical placement processes, collaborating with department leadership to ensure optimal placement and compliance with ADA accommodations and workers' compensation requirements.
• Established a proactive labor relations framework, dramatically reducing grievance submissions through enhanced UAW partnerships and expedited conflict resolution processes.

• Handled complex grievance resolution by analyzing multi-party evidence and crafting strategic intervention plans, resulting in a significant decrease in cases escalating to arbitration.
• Developed and executed standardized leave administration framework for multi-district workforce of 600+, significantly improving FMLA compliance monitoring and reporting efficiency.
• Spearheaded benefits enrollment campaigns across six healthcare facilities, managing comprehensive healthcare and voluntary benefits program implementation.
• Drove measurable improvements by collaborating with stakeholders to implement initiatives in employee feedback, performance management, and hiring, leading to enhanced workforce alignment and reduced employee relations issues.

• Orchestrated full cycle recruiting processes by interviewing prospective candidates and processing new hires.
• Designed and facilitated interactive training sessions for over 50 employees on company policies and union contract language: enhanced employee understanding, resulting in a 25% reduction in compliance-related inquiries.

• Spearheaded healthcare trainings, boosting employee service accuracy and patient satisfaction from 88% to 95% in three months.
• Created patient and employee morale strategies including Customer Service Excellence and Employee of the Month highlights.

• Meticulously upheld food production standards and health regulations, fostering a safe and efficient retail environment for hospital staff and visitors.
• Pioneered seasonal and limited-time product offerings, significantly boosting retail revenue and enhancing customer experience at Huron Valley Sinai Hospital.

• Analyzed staffing patterns and revenue trends, implementing data-driven strategies to boost operational performance and financial outcomes.
• Increased the district's food safety audit scores to passing compared to prior school year.