Co-founded Flevo, an innovative embedded fintech platform focused on making education affordable across Latin America. Driven by this mission, we established strategic partnerships with higher education institutions, enabling students to finance their education through Flevo's payment plan. As COO, I developed and led the end-to-end student financing journey—from loan application to collections—and drove the growth strategies with the partnered institutions. Built and led cross-functional teams, including Customer Experience, Collections, and Partnerships, establishing Flevo as a trusted financial partner. Key achievements:
• Originated over $10MM USD in student loans, financing 10,000 students across Colombia and Chile
• Achieved 23x YoY growth, partnering with +40 education institutions, maintaining a portfolio with

At Mercado Credito, I led initiatives to expand small business lending resulting in over 120,000 loans to Small Businesses, a 155% Portfolio increase, and a 31% growth in Profits. Main responsibilities included:
• Worked collaboratively with +10 multidisciplinary teams including Risk, Pricing, Marketing, Collections, Funding, Product, Customer Experience, Legal, as well as the Business teams in Brazil and Mexico, to design and implement solutions that drive business growth
• Directed expansion to Chile and Colombia, developing lending products aligned with specific market needs and regulatory requirements
• Guided workgroups with other BUs (Marketplace, QR, POS, Online Payments) to identify and implement synergies that enhanced the value proposition for sellers
• Led the strategy during the period of the second wave of COVID, granting +350,000 businesses the opportunity to access credit while prudently safeguarding profitability
• Built and led a high-performing team, focused on e

Responsible for driving bottom-line business results in Latin America, I built and pivoted strategies for three new business products across the region, customizing them to meet local needs. Highlights:
• Launched 4 Dark Kitchens in Lima, Buenos Aires, and Santiago de Chile. With my team, we handled end-to-end processes, from securing locations and hiring architects to onboarding restaurants and managing kitchen operations. Within 2 years, we achieved +220,000 monthly orders with 32 restaurants operating simultaneously
• Introduced 3 Private Labels in Buenos Aires to address content gaps in high-demand delivery zones, aiming to acquire and retain more users. Led the entire process: we identified gaps, developed brand identities, menus, and packaging, hired chefs, sourced suppliers, and managed operations, reaching 8,500 monthly orders, ranking among the top 20 restaurants in Argentina
• Created 12 Virtual Brands across Latin America, empowering restaurants in Glovo to boost sales. W

We partnered with organizations to drive operational transformations and implement impactful changes. With experience across a wide range of specialties, including strategy, digital strategy, lean operations, user experience, and stakeholder management, I contributed to six diverse projects in industries such as banking, public sector, and oil and gas. Key highlights included:
• Optimized back-office operations at a leading bank in Argentina, resulting in a 30% increase in productivity
• Designed a comprehensive strategy for a bank to increase its market share
• Assisted an oil and gas company in the development and implementation of an effective stakeholder management strategy
• Led the customer experience work-stream at one of the largest Government Agencies, resulting in a significant 30% reduction in in-person appointments
• Designed the digital strategy for a traditional bank aiming to enhance its digital operations
• Led the talent acquisition and employer branding work-str