Functional Skills

Customer Service
Budgeting
Procurement
Project Management
Customer Experience
E-commerce Implementation
Data Transformation
Sales and Operations Planning (S&OP)
SQL Analysis
Operations Management
Strategy Development
Strategic Planning
Growth Strategy
Product Design
Product Strategy

Software Skills

SQL
Jira
Python
Google BigQuery
Google Sheets
Microsoft Excel
Microsoft Excel Macros

Sector Experience

Business Services
Financial Services
Technology
Big 3 Consulting (MBB)
Fortune 500
Top Consulting Firms

Experience

Nubank Product Management / Strategy
Senior Product Manager
12/2020 - 2/2024
- Currently building CRM solutions for Nubank's B2B Sales team
- Led e-commerce integrations product team (8+ engineers)
- Acted as Marketplace business unit (financial services and e-commerce) squad lead in its "zero-to-one" period through the launch of v1
- Secured first Nubank Marketplace partnerships from scratch, securing strong B2B relationships and 100M+ USD in GMV
Nubank Corporate Strategy & Development
Business Developer Consultant
4/2020 - 12/2020
- Helped design Nubank's Growth strategy for 2021 and create a strategy for Growth partnerships
- Investigated strategic partnership opportunities with financial services providers in the credit card space
Mercado Pago Customer Service
Customer Experience Supervisor
10/2018 - 3/2020
• Led an international team of 3 in transforming customer service insights into product, operations and UX design improvements for product suites (Digital Wallet, Cards, and Point of Sale) across the LATAM region
• Pioneered partnership with 'Point of Sale' product and operations teams to diagnose and prioritize the resolution of device delivery issues; led to 24 p.p. gain in customer satisfaction and $3MM yearly decrease in customer service costs
• Created a customer experience forum for product and operations teams attached to a prepaid card product, raising and then solving issues like a legacy glitch in failed payment reimbursements that affected 100k+ clients each year
• Supervised the creation and maintenance of customer service processes in collaboration with product, operations and fraud-prevention teams spread across LATAM, impacting over 250k clients monthly
Boston Consulting Group Management Consulting
Sr. Associate
2/2018 - 9/2018
• Diagnosed key issues alongside top-executives and facilitated the journey design of target customers, evaluating business options and tailoring strategic recommendations, during the digital strategy definition for a Spanish bank
• Created the case for change and then proposed an approach to achieve cost transparency for $700MM+ of costs in the technology department of a major global mining company
• Shaped the novel format for a BCG recruiting event, leveraging real case experiences in an interactive "what would you do" format, with an NPS score of 90 in two groups of 40
Boston Consulting Group Management Consulting
Associate
2/2016 - 2/2018
• Reengineered IT budgeting and capacity planning models for a $7B+ revenue bank during its digital transformation; revamped processes, roles, the governance model and KPIs, guaranteeing C-3 level support in an iterative approach
• Implemented a $9MM innovation competition for city halls throughout Latin America; secured participation of 300+ cities, transferred project management capabilities to them, designed and managed the innovation criterion assessment
• Structured initiatives that enabled the training of 6,000+ people in the Middle East, including identification of skill gaps in the workforce, procurement of top MBA schools to serve as providers and management of a 250-trainee pilot
Facebook Operations
SMB Client Services Intern
1/2015 - 12/2015
• Created automated dashboard for Facebook LATAM's advertiser community (encompassing everything from desiging business metrics to writing SQL code), reducing manual workload and freeing up 1 employee for more impactful work
• Led the implementation of a Subject-Matter Expert program to boost external call center productivity; directed it from program conception to vendor training, enabling a 2x larger scale-up of operations in just 6 months
Raízen Operations
Operations Intern
7/2014 - 1/2015
- Analyzed best schedule and context to perform regulatory tests and served as interface between suppliers and plant management
- Tracked and supported the plant's technical maintenance and financial routines
Elabora Consultoria Management Consulting
Intern
1/2012 - 8/2012
- Constructed entirely new project management plan for the year 2013
- Developed models for the evaluation and comparison of renewable chemicals technologies
Unicamp Junior Entreprises Council Media & Communications
Head of Communications
1/2011 - 1/2012
• Supervised Talento 2011 (an on-campus recruiting fair with 7k+ visitors and a $100k budget; oversaw 6 direct and 20 indirect reports)
• Led a team of 2 in coordinating a series of three entrepreneurship forums in partnership with the Dean's Office, attracting 300+ participants and speakers such as Brazil's Attorney-General
Propeq Marketing
Marketing Associate
5/2009 - 8/2010
- Event committee member in Unicamp's 13th Chemical Engineering week;
- Negotiated over US$3,000 in sponsorships from BASF and Bardahl, being responsible for searching contacts and adapting commercial proposals;