Company: An InsureTech company offering a health benefits platform and SaaS solutions. Scope: Focused on enhancing the reporting system, enhancing data accuracy and report delivery.
• Partnered with cross-functional teams to gather and document requirements for benefits enrollment automation, achieving a 30% improvement in efficiency and reducing errors by 4%.
• Spearheaded a self-serve BI reporting project to enhance data accessibility and support data-driven decision-making across teams.
• Built strong partnerships with carrier teams (payers) to ensure seamless implementation of EDI automation solutions, leveraging swim lane diagrams to define and optimize workflows.
• Contributed to strategic initiatives for organizational growth by conducting GAP analyses and automating macro-level reports and dashboards, driving operational enhancements.
• Developed and implemented benefits measurement frameworks for projects, aligning vision with leadership and incorporating process improvem

Company: A fashion-tech startup addressing "Fit" and "Sustainability" in e-commerce fashion. Scope: Leveraged Machine Learning to deliver personalized shopping experiences and reduce return rates.
• Utilized process analysis and mapping techniques during innovation sprints to outline current vs. future state workflows, driving significant enhancements to personalized shopping experiences.
• Acted as the Product Manager & Analytics Lead, overseeing data and marketing folks, and achieved a 23% increase in ML accuracy within 12 months; Resulting in reducing the "fit" related return rate to less than 4%
• Architected a comprehensive 4-point scale KPI monitoring system and convened a digital focus group to establish a continuous feedback loop, ensuring ongoing improvement.

Company: An InsureTech company offering a health benefits platform and SaaS solutions. Scope: Focused on optimizing employee well-being, cost control, and data-driven decision-making.
• Analyzed operational changes, built metrics pipelines to track improvements, and used process mapping to compare current vs. future workflows for better measurement of benefits.
• Spearheaded the development and execution of Electronic Data Interchange (EDI) automation for member eligibility & enrollment data flow.
• Enhanced operational workflows by creating a robust monitoring system for outbound eligibility data files, leveraging swim lanes to identify gaps and discrepancies, facilitating targeted process improvements.
• Implemented process automation across multiple data delivery workflows, focusing on operational enhancements and applying change management principles to ensure seamless adoption. Tools used included JSON and SQL.
• Analyzed ideas and operational changes to build scope, prioriti

Company: An e-commerce marketplace for designers and manufacturers, operating on a drop-shipping model. Scope: Specialized in analytics-driven marketing and migration of business intelligence systems.
• Performed detailed analysis on sales and operations data, mapping gaps and identifying opportunities for improvements and enhancements in marketing campaigns.
• Led the migration of Business Intelligence processes from Tableau to MS Power BI.
• Utilized SQL for data analysis, extracting insights to streamline Pinterest marketing for top-selling products based on KPIs

Company: A healthcare organization offering insurance solutions and advanced administrative systems. Scope: Focused on automating workflows, enhancing data infrastructure, and ensuring compliance.
• Led the development and deployment of automation projects for Data Compliance and Healthcare Risk Analysis, incorporating swim lane diagrams and change management strategies to streamline business processes.
• Spearheaded the deployment of the Outbound Eligibility Enquiry & Response (EDI 270/271) project with Transunion, ensuring seamless execution and operational enhancements.
• Partnered with the Database Architect to automate data transmission processes using SQL and MS Visual Studio (SSIS & SSRS), enabling a team of analysts to build BI Dashboards on top of them.