Functional Skills

Communications
Technical Writing
Cybersecurity

Software Skills

C
Java
Jira

Sector Experience

Business Services
Healthcare
Social & Public Sector
Technology
Telecom

Experience

RackTop Systems Engineering
Technical Documentation Specialist, Engineering
3/2022 - 2/2024
Leading company documentation efforts, crafted release-oriented documentation encompassing User, Security Hardening, Hardware Installation/Management, and internal guides.
• Established robust, reproducible, and scalable frameworks for an efficient documentation pipeline. Thrived in a high-speed setting with strict deadlines and continuous updates due to GUI changes.
• Administered internal and user-facing documentation across diverse platforms, employing multiple markup languages within a repository-based framework.
• Facilitated communication between project managers, developers, engineers, architects, and the CEO to generate comprehensive release documentation within a six-week release cycle.

Various Engineering
Technical Writer (Freelance)
4/2020 - 3/2022
Various Remote
Developed comprehensive end-user support documentation, including detailed instructions, how-to manuals, assembly/installation guides, and release notes for a diverse range of clients during a two-year Freelance Technical Writing period.
• Conducted thorough research and collaborated with subject matter experts to ensure accurate and up-to-date technical content, facilitating the creation of user-friendly materials that addressed client and end-user needs.

Morrison Bruce Center Product Management / Strategy
Technical Writer
1/2020 - 4/2020
Served as a technical writer, acting as a crucial liaison between graduate-level anatomic/kinesiology information and the target audience for the Morrison Bruce Center.
• Developed and delivered clear, concise, and reader-friendly documentation that effectively communicated intricate subject matter, bridging the gap between specialized academic content and the understanding of the Morrison Bruce Center's audience.