Served as Interim Executive Director for Value Based Model that contracts with CMS and MassHealth to provide comprehensive care to 55+ population that is at a Nursing Home level of care. Responsiblefor FY23 Budgeting, P&L, readiness of a newly constructed Alternative Care Setting (ACS), Clinical Operations, Business Development, Sales, Health Plan Operations, Quality and Compliance.
Led the design and production of reports from Epic to inform operations decision making
Created a roadmap to improve referrals workflows, including process improvement, EPIC enhancements and data analytics
Worked with different stakeholders including, providers, IT and operations, to implement changes
Identified and implemented management of KPI
Designed and implemented quality assurance program
Designed and led the implementation of a COVID-19 vaccination service line to support Patient’s access in the organization
Implemented contract with third party call center to support call overflows

Interim CEO Non-Profit Organization in Venezuela that delivers Primary Care Services and e-consults to remote underserved indigenous and creole populations, with contracts over $1.3MM of emergency and development funds from international organizations such as PAHO, Inter American Development Bank, international Embassies in Venezuela (Canada and France) and End Hunger Forum as well as private donors
■ Responsible for fund development
■ Responsible to lead and manage organization’s strategic plan
■ Manage and lead of 12 direct FTEs and 55 indirect FTEs
■ Position FPM as a strategic allied with multilateral organizations as implementation partner for humanitarian and development funds
■ Responsible of P&L management
■ Review, create and implement HR policies and SOP
■ Oversee all operations and business activities

Special Projects and Telemedicine SME Community Care Cooperative C3( Accountable Care Organization) Greater Boston Area
● • Support the development of a Telehealth Maturity Model for 30 FQHCs that are part of the Telehealth Consortium driven by C3 and the MassLeague of Community Health Centers
• Build and strengthen relationships with FQHC leadership to implement final phases of ACO implementation
• Developed a Telehealth Playbook for the Telehealth Consortium with different domains: strategy, leadership, communication, clinical integration, people, policy, and IT
• Provided strategic project management for the final phase of deployment of a new Population Health Platform across the organization
• Analyze data to identify trends, conduct root cause analysis; develop improvement plans, organize cross-functional teams, and develop quality output for internal and external constituents to address identified issues
• Manage a team of four (4) Health Center Performance Managers

• Drive change in the organization for the Live Agent product, representing 1MM in revenue for the organization by providing strategic recommendations on standard operations procedures (SOP) to Senior Management that resulted in the migration of Platform for Service Delivery and change on business models with clients and vendors
• Implementing and Managing Best Practices on call center channel operations
• Implementing and managing Call Center QA processes across Eliza
• Overseeing Call Center's operation performance and presenting results to Senior Management
• Vendor manager.
• Consult with clients to define and implement health engagement solutions to meet business objectives
• Manage customer relationships and service delivery for customer engagement, data management, and data analytics services
• Ensure products meet clients' expectations.
• Achieve client goals measured by mutually defined key performance indicators (KPIs)

• Developed and implemented the first medical call center in Venezuela serving 700K+ lives
• Responsible for P&L, business development, and operational continuity
• Responsible for implementation and deployment of internal IT infrastructure, including medical software, call center solution, hardware, and customer database integration
• Managed a team of 4 direct reports and 26 indirect reports
• Led provider and administrative staff recruitment, designed the employee benefit and compensation plan. Developed and executed the training program for medical staff (30 employees)
• Responsible for new client acquisition and client retention
• Responsible to produce and implement a national and international business development strategy
• Responsible to initiate, develop, and maintain partners and vendors relationships
• Responsible for setting up business foundations and relationships with New Partner in Lima, Peru

• Lead negotiator of new and existing corporate accounts of specialized education/training services in Cisco Systems Information and Communications Technologies for the English Caribbean including Trinidad and Tobago, Jamaica, Bahamas, and Dutch Caribbean
• Oversee the entire deployment cycle of specialized IT educational programs and services in the Caribbean markets. Key Customers: Cisco Systems, Fujitsu, Digicel, BTC (Bahama Telecommunications Company), TSTT (Trinidad & Tobago Telecommunications Company), Ingram Micro, Techdata, XO Communications, Telmex