Functional Skills

Restructuring / Turnarounds
Business Planning
Customer Experience
Process Design / Re-engineering
Operational Efficiency
Program Management
Data Visualization / Reports
Statistical Analysis
Simulations
Training and Coaching

Software Skills

PowerBI
Microsoft Visio
Microsoft Access
Microsoft Excel
Microsoft Excel Macros
Microsoft Office
Microsoft PowerPoint
Microsoft Project
Microsoft Word

Certifications

CLSSMBBCertified Lean Six Sigma Master Black Belt

Sector Experience

Automotive
Healthcare
Manufacturing
Technology
Telecom
Fortune 500

Experience

Innovationninja.us Management Consulting
Managing Director
6/2014 - Present
Lean Six Sigma Master Black Belt and Consultant working on transformation projects.
Created transformation strategy and implementation plans for client’s finance and operations management, developed Lean Six Sigma program, trained and mentored teams, partnered with client teams to solve operational and process management issues, conducted Lean Six Sigma workshops, mentored Lean Six Sigma Black and Green Belts for certification.
MultiCare Health Services Other
Organizational Effectiveness Consultant
4/2021 - 1/2022
Managed Value Stream Analysis workshop and improvement efforts for the Mary Bridge Children’s Hospital ED, developed financial benefit model for improvement projects using IHI research methodology, supported clinical teams on the Pediatric Primary Care Clinical Council, Patient Progression, Informed Consent and Tracheostomy best practice development.
Arryve LLC (now Grant Thorton) Management Consulting
Director of Consulting
11/2013 - 6/2014
Created strategy and implementation plans for company offerings in Call Center Optimization, Fulfillment Optimization and Portfolio Optimization. Partnered with channel partner incentives teams of a large software client to design and implement a system launch excellence framework and partner incentives program. Managed and mentored consulting staff.
Strong-Bridge LLC Management Consulting
Consultant
5/2012 - 9/2013
Designed implementation strategy for incorporating VOC in product improvement and development, partnered with Customer Experience teams to develop Infrastructure Strategy and Roadmap, developed revenue models for Infrastructure Business Case funding, lead Infrastructure project strategy, development projects worth $40M in Product Support and Billing.
Microsoft Information Technology
Senior IT/Operations Program Manager, Business Manager, Sr. Six Sigma Program Manager/Master Black Belt
4/2007 - 5/2012
Developed end-to-end reporting and metrics solution for Microsoft Office 365, lead Microsoft Azure Interim Cloud Appliance (ICA) roll-out for datacenters, managed Executive Product Quality Scorecard initiative, mentored Six Sigma Green Belts and Black Belts through individual projects.
Amazon Operations
Site Director, Master Black Belt, Process Engineering Manager
4/2002 - 12/2006
Managed 2 Customer Service centers, 400-seat in Hyderabad, India, 200-seat Grand Forks, ND, lead 10 “Design for Six Sigma” project teams, coached 20+ Six Sigma Black Belts in delivering projects valued at $200K to $1M+, packaging design project received a patent award in 2004, supervised 10-member team of Engineers in fulfillment center functions and projects.