Pioneered a hybrid Product Owner/Project Manager model and a new business management system, significantly enhancing departmental productivity and strategic focus. Developed five new hybrid product owners/project managers who had no prior experience.
• Developed and implemented a hybrid Product Owner/Project Manager model in a 35-person department, enhancing strategic focus and revealing four new customer value initiatives.
• Designed and refined a business management system including OKRs, KPIs, and huddle boards, leading to beter alignment with organizational strategy, enhanced cost monitoring, and increased department credibility with the rest of the enterprise.

Spearheaded the development of an integrated Lean, Agile, and Innovation product organization, significantly influencing enterprise-wide transformation strategies. Deepened Ignite engagements in four departments based on these new capabilities, demonstrating the adaptability and impact of the Ignite Product organization approach.
• Established the Ignite Product organization by merging lean, agile, innovation, and story-telling principles, which enhanced the skill set of 40 coaches, created deeper senior level support and increased resource allocation for Ignite services.
• Collaborated in building an enterprise transformation playbook with McKinsey Consulting, resulting in its application across 90% of the enterprise and the adoption of agile methodologies as standard practice.
• Established a portfolio governance model and process for the Enterprise technology security organization, resulting in the first unified and aligned priority list and a 50% of work in flight, driving great

Spearheaded a business agility transformation utilizing Lean, Agile, and systems thinking, while significantly elevating the capabilities of a team of coaches. Led the adoption of a product portfolio funding model and the Page 2
● implementation of agile methodologies in four departments, enhancing organizational agility. Expanded the Ignite impact measurement to encompass lean, agile, and innovation metrics.
• Created and executed a curriculum that up-skilled 25 coaches on agile and scaled agile tools and techniques, broadening the scope and impact of agile practices within the organization.
• Refined the Ignite model, creating more flexible and focused coaching engagements and ending siloed service delivery.
• Reoriented the customer digital team to a longer-term horizon, resulting in greater focus on strategic initiatives that increased customer satisfaction scores by 5% in one year.

Drove a comprehensive business agility transformation, leveraging Lean, Agile, and Systems Thinking to foster a culture of continuous improvement and innovation. Coached executive and mid-level technology leaders in lean leadership. Created and delivered training for 1.5K technology professionals in lean and agile methodologies.
• Revolutionized the approach to creating business cases, cuting the required time from 16 weeks to 3 weeks and reducing costs by 95%.
• Facilitated a stalled automation effort to start delivering value, resulting in a 50% reduction in work in progress and a 75% reduction in time to value delivery.