• Analyzed Robotic Process Automation opportunities within high-risk, large-scale operation; translated assessment into Digital Strategy for senior executive leadership, identifying opportunity to reduce Operational Cost by $1.5-2M within one year
• Supported strategy and launch of new Service Offering targeting $5 million in new revenue; built brand awareness, pitched to high-level customers and finalized pricing model

• Grew Headcount 100% while scaling revenue 200%, delivering AI/ML solutions to democratize data

• Drove high-velocity initiatives to analyze and optimize key business processes, operated cross-functionally with mid- and senior-level stakeholders, successfully delivering $2 Million in savings
• Supported marquee Media Cloud customers across entire customer lifecycle; identified new Cloud opportunities while optimizing function of existing Cloud Operations, oversaw support of over $10 Million in revenue
• Enabled maturation of ongoing Digital Transformation program; identified industry leading technology, established Governance Structure and implemented structured delivery model to expand program cost savings from $50,000 pre-intervention to $750,000 within four months
• Key point of contact for members of Customer C-Suite and Executive Leadership, managing communications and conducting presentations

• Captured over 200% Return on Investment from ventures into Machine Learning and Natural Language Processing technologies, led Vendor Selection, Implementation and Piloting
• Created digital solutions which injected 12,000 items of inventory to an E-Commerce marketplace, inventory generated $500,000 within six months, followed success of initial work by expanding to importing new inventory to system, capturing another $500,000 for a total of $1,000,000 in new Revenue
• Drove critical executive program to 4X in savings within six months, quadrupling benefits within a year ($200,000 to over $600,000+), by guiding the implementation of Data and Strategy-anchored programmatic approach
• Transformed Customer Support Ops function toward high-value support, driving $200K savings and significantly improving customer experience, with solution nominated for European Business Services Summit Award

• Restructured Go-to-Market Strategy, strengthening internal processes and analyzing data to glean insight to reduce errors and refocus target market, capturing $1.5M in savings while adding $4M in new revenue, sustaining improvements through launch in four major metropolitan areas, successfully growing market by 9.6 Million target customers
• Revitalized lagging initiative by designing graphic progress reporting dashboard and refreshing governance structure, overcoming delays and schedule adjustments to realize 20% increase in efficiency improving operation of 8,000+ units and employee experience of 80,000+ team members