Functional Skills
Business Unit Strategy
Business Planning
Customer Experience
Cost Reduction
Data Modeling
Software Skills
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Certifications
PMPProject Management Professional
Sector Experience
Business Services
Social & Public Sector
Transportation & Logistics
Travel & Hospitality
Fortune 500
Experience
ZCS Management
Management Consulting
President
10/2020 - Present
Supporting organizations in need to improve efficiency, cost reduction, investment decisions, and revenue generation
United Airlines
Customer Service
Director
3/2015 - 9/2020
Directed baggage operations and baggage handling system development driving over 30% improvement in service performance, created and managed over $600 M in project development, and advanced noted technology and community development impact projects.
Brock Solutions
Management Consulting
Consultant / Project Manager
11/2013 - 3/2015
Supporting project and business development within the aviation industry
Delta Air Lines
Operations
Director
4/2005 - 4/2013
Moved airline from worst to industry first in baggage service. Lead ramp and baggage team through completed integration with Northwest Airlines. Advanced industry information management and technology for both handling and operational systems.