Functional Skills
Product Support
Customer Experience
Revenue Growth
Forecasting / Projections
Pricing Strategy
Leadership Development
Business Analytics
Voice of the Customer
Business Development
Business Unit Strategy
Go-to-market Strategy
Product Launch
Service Delivery
Supply Chain Optimization
Software Skills
Microsoft Excel
Microsoft PowerPoint
Salesforce
Salesforce Service Cloud
Sector Experience
Healthcare
Life Sciences & Pharma
Fortune 500
Experience
Zimmer Biomet
Corporate Strategy & Development
Vice President, ASC Solutions
8/2019 - 7/2024
In this role, I orchestrate upstream innovation and commercial strategies to revolutionize ambulatory surgical centers (ASCs) nationwide. Drove significant expansion of the ASC Solutions function from a small commercial sales team into complete business unit with upstream marketing function, strategic alliances, program management, client services, project management and direct sales reps. Leading a multidisciplinary team, I drive forward-thinking product development initiatives and launch refined brand positioning that anticipate market trends and resonate with customer needs and expectations. Simultaneously, I cultivate strategic partnerships and alliances that amplify our market presence and ensure sustainable growth, such as, our newly announced innovative partnership with CBRE, the world's #1 real estate firm, to develop orthopedic specialty ASCs. My role combines visionary leadership with a hands-on approach to deliver transformative solutions that elevate patient outcomes.
Zimmer Biomet
Operations
Vice President, Global Service
8/2019 - 7/2024
Recruited to spearhead the establishment and growth of Zimmer Biomet's global service organization, I assumed responsibility for overseeing all capital equipment across six distinct business units. Upon joining, I inherited a nascent service function generating less than $5M in annual revenue globally. By 2023, through strategic leadership and operational excellence, I propelled the service division to achieve over $60M in revenue annually, managing a diverse team of over 300 professionals worldwide.
● Operational Oversight
● Visionary Strategy Development
● Leadership & Team Development
● Global Expansion of Field Service Operations
● Performance & Financial Management
● Strategic Initiatives
● Operational Oversight
● Visionary Strategy Development
● Leadership & Team Development
● Global Expansion of Field Service Operations
● Performance & Financial Management
● Strategic Initiatives
Huron Consulting Group
Data Science / Analytics
Healthcare Manager
8/2017 - 8/2019
Huron Consulting Group is a top five management consulting firm headquartered in Chicago, IL. As a member of the Performance Improvement division, my primary role was leading supply chain project teams, but I also participated in strategy work for Medtech clients during my tenure. In this role I worked closely with healthcare clients to connect strategy and relationships across the organization to achieve their financial and operational goals.
• Delivered over $30M in recurring benefit for clients
• Methodology leader for Clinical Supplies & Physician Preference Items
• Led Service Line Strategy & Design Team
• Drove re-branding and positioning effort for Huron's supply chain offering
• Provided thought leadership and strategic sales support
• Delivered over $30M in recurring benefit for clients
• Methodology leader for Clinical Supplies & Physician Preference Items
• Led Service Line Strategy & Design Team
• Drove re-branding and positioning effort for Huron's supply chain offering
• Provided thought leadership and strategic sales support
Schubert North America
Sales
Sales Account Manager
9/2016 - 8/2017
Recruited to lead sales and account management for the market leading robotic packaging automation company while burning off non-competition from Stryker. Oversee key accounts and develop new business for the North American organization as well as develop and refine internal processes. Global headquarters based in Germany.
• Manage and cultivate a strong relationship with the #1 global food manufacturer in addition to five of the other top 20 food manufacturers in the USA, which provide over $5M in annual business.
• 104% to 2017 Quota as of July 2017
• Managed nationwide territory with capital deals valued at $1-10M
• Manage and cultivate a strong relationship with the #1 global food manufacturer in addition to five of the other top 20 food manufacturers in the USA, which provide over $5M in annual business.
• 104% to 2017 Quota as of July 2017
• Managed nationwide territory with capital deals valued at $1-10M
Stryker
Marketing
Sr. Manager, Robotic Technical Marketing
8/2009 - 6/2016
• Stryker acquired MAKO Surgical Corp in December 2013.
• Led the Robotic Technical Marketing team focused on scaling Mako best practices across Stryker Recon sales teams – sales strategies, objection handling, core product messaging, how to build surgeon champions and building internal champions for robotics in the sales organization.
• Developed and delivered nationwide sales program in collaboration with sales education.
• Developed and led national robotics sales roadshow for new prospective customers with Stryker, which led to large scale growth of robot sales and robotic utilization in targeted markets.
• Consultant to general managers and sales managers on how best to integrate robotics into their sales process with customers and internal operating mechanisms.
• Strategized with sales team to segment, prospect and qualify potential customers within assigned geographic territories.
• Led cross functional teams to create impactful messaging, demand-generation and sales tools
• Led the Robotic Technical Marketing team focused on scaling Mako best practices across Stryker Recon sales teams – sales strategies, objection handling, core product messaging, how to build surgeon champions and building internal champions for robotics in the sales organization.
• Developed and delivered nationwide sales program in collaboration with sales education.
• Developed and led national robotics sales roadshow for new prospective customers with Stryker, which led to large scale growth of robot sales and robotic utilization in targeted markets.
• Consultant to general managers and sales managers on how best to integrate robotics into their sales process with customers and internal operating mechanisms.
• Strategized with sales team to segment, prospect and qualify potential customers within assigned geographic territories.
• Led cross functional teams to create impactful messaging, demand-generation and sales tools
Stryker
Customer Service
Sr. Manager, Clinical Support Services
8/2009 - 6/2016
Offered opportunity to lead a newly formed in-house & field service organization created as a result of consultative discussions with the executive team on the business need and vision. Team of 25+ was comprised of a newly formed field-based launch team, an existing in-house Product Support team, and an in-house pre-operative case management team. Execution of launches for new robotic placements was extremely critical during this period as it was immediately prior to and immediately following the Stryker acquisition of MAKO.
● • As a leader within the service organization, managed P&L for $8M+. Grew the organization from a team of 10 to over 25 and implemented continuous improvement program, which lead to an improved hospital launch experience for our customers and directly lead to an increase of more than $1M in revenue from increased utilization during the 90-day launch period. RESUME
● • Directed a series of strategic initiatives focused on defining and expanding the opportunity f
● • As a leader within the service organization, managed P&L for $8M+. Grew the organization from a team of 10 to over 25 and implemented continuous improvement program, which lead to an improved hospital launch experience for our customers and directly lead to an increase of more than $1M in revenue from increased utilization during the 90-day launch period. RESUME
● • Directed a series of strategic initiatives focused on defining and expanding the opportunity f
Stryker
Product Management / Strategy
Product Manager, Hip Applications
8/2009 - 6/2016
Associate Product Manager, Hip Applications (August 2009-June 2011)
● Headed upstream and downstream marketing for the Mako Total Hip Business from conception to two years after initial commercialization. Defined and lead execution of commercial strategy including implant component and robotic system pricing. Total hip product success was crucial component to Mako's acquisition value – demonstrated it was a true platform technology, not just for uni-compartmental knee replacement.
• Core Team Member (group of 4) that led the strategic and clinical assessment of future applications for robotic surgery including revisions, FAI, shoulder replacement, and ankle replacement.
• Through research and interviewing healthcare providers, identified the opportunities and challenges of all competitive total hip product lines on the market. Evaluated implant pricing strategies of all major implant companies. Developed and implemented value-based implant pricing.
• Built and managed relationships
● Headed upstream and downstream marketing for the Mako Total Hip Business from conception to two years after initial commercialization. Defined and lead execution of commercial strategy including implant component and robotic system pricing. Total hip product success was crucial component to Mako's acquisition value – demonstrated it was a true platform technology, not just for uni-compartmental knee replacement.
• Core Team Member (group of 4) that led the strategic and clinical assessment of future applications for robotic surgery including revisions, FAI, shoulder replacement, and ankle replacement.
• Through research and interviewing healthcare providers, identified the opportunities and challenges of all competitive total hip product lines on the market. Evaluated implant pricing strategies of all major implant companies. Developed and implemented value-based implant pricing.
• Built and managed relationships
US SPINE
Start-Up
Associate Product Manager
6/2008 - 8/2009
Supported product managers on release of new complex spine system. Authored and implemented Special Instrument Request procedure providing specialty instruments for surgeons. Coordinated the design, development and purchase of sample cases for all products. Statistically tracked the adoption of new products.