Functional Skills

Business Development
Sales Strategy
Data Analysis
Customer Service
Service Delivery
Communications
Sales and Operations Planning (S&OP)
Enterprise Content Management
Marketing Analytics
Process Design / Re-engineering
Project Management

Software Skills

Microsoft Edge
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Sharepoint
PowerBI

Sector Experience

Business Services
Consumer Goods
Manufacturing
Retail
Telecom

Languages

English

Experience

BIC CORPORATION Corporate Strategy & Development
Business Development Analyst – Blade Excellence
6/2019 - 7/2024
• Achieved a sales strategy that contributed to $120+MM for the Blade Excellence category as member of the Shaver Squad serving as a conduit between the Sales and Brand Teams
• Generated $10.9MM in revenue by coordinating Slow Moving and Obsolete Inventory Sales for closeout account managers from 2019 through 2024 achieving inventory to net sales goals of ~1% in 2023 and 2024
• Coordinated the cross-functional team's process to design the Everyday Display lineup for up to 15 variants with annual orders totaling up to 10,000 displays and ~$1.1MM in revenue
• Owned Sales Playbook documents' contents and product image maintenance for Sales Team including Annual Price List, Sell Sheet Deck, Distribution Tracker, Distribution Priority List, POS trackers, etc.
• Provided scheduled and ad hoc data updates and actionable insights from Circana (IRI), Numerator, Nielsen One Version of Truth, and Microsoft PowerBI answering critical questions, identify trends, aid in creating selling stories,

PRIMO BRANDS Sales
Category Management Co-Op
10/2018 - 4/2019
• Contributed to multiple projects to increase water category sales across separate channels (ex. Club, Dollar, Grocery)
• Executed store audit photo analysis for 55 Costco and 195 Dollar General stores identifying share of space to sales for each beverage category
• Dollar General introduced 4 Primo Brands SKUs to 5,000 stores and Primo Brands made case to increase water share of space to Costco's regional sales team through store audit photo analysis
• Utilized Nielsen syndicated research tools (Nitro and Answers on Demand Core) to generate data for analysis
• Improved planogram writing efficiency and Primo Brands' credibility within the trade by sending Salsify 6-image photo sets of new package artwork for 334 products
• Contributed to additional projects including planogram space allocation analysis, developing value channel shopper profile through Numerator panel data, and SKU rationalizations allowing for more efficient shelf use and greater consumer awareness for Primo Bran

TANGOE, INC. Information Technology
Service Delivery Analyst
7/2015 - 10/2018
• Advocated for clients with telecommunication carriers to resolve billing issues to reduce service costs
• Validated up to 150 invoices daily for charge variances and assigned cost centers and GL codes to invoice charges
• Managed client relationships ensuring all issues were addressed to improve service and value
• Escalated missing invoice issues with telecommunication carriers for Content Management Analyst
● Content Management Analyst
• Tracked up to 50 missing invoices daily for clients from a range of telecommunication carriers to reduce late fees
• Communicated with service providers to retrieve missing invoices for submission
• Maintained up to 20 clients' billing addresses to ensure proper mailing of invoices to Tangoe for processing
● Content Management Associate
• Processed and digitized up to 300 client telecommunication invoices daily into proprietary software platform from a range of carriers
• Partnered with off-shore processors and Service Delivery Analysts t

Tangoe, INC Information Technology
Content Management Analyst
2/2014 - 7/2015
• Tracked up to 50 missing invoices daily for clients from a range of telecommunication carriers to reduce late fees
• Communicated with service providers to retrieve missing invoices for submission
• Maintained up to 20 clients’ billing addresses to ensure proper mailing of invoices to Tangoe for processing

Tangoe, Inc. Information Technology
Content Management Associate
3/2013 - 2/2014
• Processed and digitized up to 300 client telecommunication invoices daily into proprietary software platform from a range of carriers
• Partnered with off-shore processors and Service Delivery Analysts to solve invoice issues
• Archived CDs of past invoices for clients’ and Tangoe’s records

Barnes and Noble Booksellers Customer Service
Head Cashier
11/2009 - 3/2012
• Consistently exceeded sales goals for new and renewed memberships; led store for conversion rate at above 2%
• Managed cashiers, handled nightly register drawer count, and supported customer service
• Trained up to 10 new employees in cashier duties and customer service techniques