• Client: TrueCommerce
• Assessed existing product portfolios to identify duplicative / overlapping products and determine best in class go-forward product portfolio; identified operational, financial and resource impacts; developed approach and sequencing for migration to new products
• Analyzed customer base to determine impacts of product rationalization to customers, revenue, systems and operations
• Analyzed internal and external-facing systems to determine optimal system to remain in place; worked with business unit leads to identify impacts of system integration and rationalization; documented data cleansing and conversion needs to guide teams on path forward

• Client: Earth Species Project
• Served as interim CTO / COO for AI / Machine Learning startup
• Rationalized existing internal systems & tools; implemented new systems where needed and established go forward processes and governance
• Established operational framework to enable the company to rapidly scale as needed

• Developed end-to-end solutions across 5 countries for post-merger transformational programs including product, system and network consolidations with heavy impacts to both employees and customers
• Devised business cases using data-driven analysis to assess industry trends, competitors’ activity, and customer segmentation to note revenue opportunities and formulate incentive offers
• Defined approach and strategy to minimize and control impacts to customers and all major business units (Marketing, Sales, Care, Product, Field Operations, Billing, Finance, Customer Experience and IT); garnered consensus and buy-in from all impacted Department Heads
• Achieved 15% above revenue projections, 25% under projected cost and a Net Promoter Score that was 10 points higher than the non-impacted customer base

• Client: Comcast
• Enterprise and Integration Architect for transformational programs including a major M&A integration, as well as the launch of an MVNO offering; scope included future state definition of technology stack and supporting processes and policies across all major functional areas
• Drove analysis of acquired MSO’s processes, policies and underlying data to identify key variations, determine path forward and mitigation of impacts to business and systems

• Client: Comcast
• Spearheaded optimization efforts in support of consolidation of three large Billing systems (CSG, Amdocs and a homegrown system)
• Drove analysis and clean-up of underlying data, standardization of processes, policies, governance
• Defined strategy and led analysis of more than 2000 touchpoints, each with unique business impacts beyond IT, including Marketing, Sales, Care, Technical/ Field Operations, Billing, Collections, Serviceability and Finance
• Developed a standard yet flexible approach to drive consistent results while accounting for complexities in each individual market; the resulting “Golden Config” and it’s accompanying processes and policies are still in place

• Client: Time Warner
• Defined approach for and executed upon data driven analysis to streamline/ standardize future state product offerings across three billing platforms (CSG, ICOMS, Oceanic)
• Efficaciously developed and leveraged tactics for customer segmentation and data analysis to standardize and enhance product offerings
• Reengineered product offerings and billing structures to streamline Sales, Care and IT Operations
• Generated detailed mappings of current state offerings to future state offerings; analyzed and created mitigations for all possible impacts to customers, business and IT resulting from migrations
• Identified $100M+ in revenue leakage

• Client: NII Holdings, Inc.
• Led a team of international resources across three countries to successfully gather and manage requirements for multiple parallel software implementations and network launches (Web Portal, BI/DW, CRM, Pre-paid and Post-Paid Billing Platforms, 3G Network)
• Scope included documentation of future state, gathering requirements, coordinating fulfillment and ensuring End to End traceability for each implementation / launch
• Tasked with broader enterprise-wide assessment of current state, definition of future state and creation of roadmap required to achieve; served as liaison to Business Process lead and Technical Architecture lead to generate a blended Enterprise Architecture strategy
• Created and implemented a custom Solution Delivery Life Cycle Methodology based on best practices to meet the unique needs of the company

• Defined holistic program goals and supporting strategies from scope, schedule and budget perspective; ensured delivery projects and operations programs had clear strategies and approaches in place
• Designed and implemented Change Management process and associated tools to enable successful program delivery

• Conducted demographic and financial analysis to drive decision-making process for site selection and acquisition
• Managed acquisition activity and integration to acquiring company’s operations